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Posted 9mo ago

IT Consultant II

@ Spokane Neighborhood Action Partners
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Spokane, Washington, United States
$23-$37/hrOnsiteFull Time
Responsibilities:Leading support, Tackling issues, Supporting upgrades
Requirements Summary:Associate’s degree in information technology or related field; 3–5 years IT support experience; strong Microsoft 365, Windows 10/11, Active Directory; basic networking; travel up to 25%; strong communication and problem-solving; certifications a plus; must lift up to 40 lbs.
Technical Tools Mentioned:Microsoft 365, Windows 10/11, Active Directory, TCP/IP, DNS, DHCP, Salesforce
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Job Description

Ready to take your IT career to the next level? SNAP is looking for an experienced, solutions-driven IT Consultant II to join our Mission Support Core team!

💻 What You’ll Do:

  • Lead advanced technical support across SNAP office locations

  • Tackle complex IT issues and implement smart solutions

  • Support infrastructure upgrades, systems integration, and end-user training

🛠️ We’re Looking For:

  • A skilled IT professional with strong troubleshooting and communication skills

  • Experience with network systems, hardware/software support, and user-focused service

  • A proactive team player with a growth mindset

Open until filled.

Applications will be reviewed as they are received.

Starting salary for this position is $23.26-$26.01 per hour DOE

Full range is $23.26-$36.53 per hour

Benefits include medical, dental, life, LTD, PTO and 403(b)

Position Summary: We are seeking a Senior IT Consultant to provide advanced technical support, lead medium-sized IT projects, and serve as a reliable resource for junior team members and customers. This hands-on, customer-focused role involves working across multiple office locations in Spokane, ensuring that IT systems run efficiently and users receive timely, effective support.

Principle Duties and Responsibilities:

  • Provide advanced support for Windows systems, Microsoft 365 applications, printers, and basic networking.
  • Lead and coordinate small IT projects such as device rollouts, software upgrades, or office technology setups.
  • Assist with system administration tasks, including user account management in Active Directory.
  • Support and mentor junior IT team members, sharing best practices and assisting with escalated issues.
  • Assist with the configuration and support of camera and access control systems.
  • Document technical procedures, system configurations, and asset inventory.
  • Respond to and resolve service tickets professionally and promptly.
  • Travel between local office locations within Spokane as needed.
  • Willingness to occasionally work outside of regular business hours and on weekends.
  • Within the context of the stated principles job duties, serve as an ambassador of SNAP’s mission and values
  • Provide excellent customer service at all times as well as help to grow the customer service culture within the agency
  • Completes assigned projects and performs related duties as needed or situation dictates.