Metsä Board

Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. Metsä Group's paperboard business Metsä Board produces lightweight high-quality folding boxboard and food service paperboards, as well as white kraftliners. The pure fresh fibre used in our products is a renewable, safe and recyclable raw material from northern forests. Metsä Board’s shares are listed on the Nasdaq Helsinki. 

We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: metsagroup.com/metsaforall.

Metsä Board, Europe’s leading producer of premium fresh-fibre based paperboards and innovative and sustainable packaging solutions, is looking for a

Customer Service Specialist (Middle East, Asia and Pacific) for temporary position (15 months) to join our Central and East Europe Customer Service Team in Metsä Board’s European Supply Chain Centre (SCC) in Gdańsk.

Your role in the future Metsä:

• Act as a Customer partner for a portfolio of assigned customers/accounts, building long-term relationships and driving customer satisfaction, retention, and growth
• Take end-to-end ownership of the customer journey (from enquiry to delivery and invoicing), ensuring seamless execution across all operational touchpoints
• Understand and manage the full order-to-cash process, including documentation, shipping, invoicing, and issue resolution
• Proactively identify and address risks and opportunities across the supply chain, ensuring customer commitments are met and exceeded
• Act as a bridge between customers, sales, supply chain, and finance, ensuring alignment and smooth communication across all stakeholders
• Understand customer orders in SAP, ensuring accuracy, efficiency, and compliance with internal processes
• Maintain and develop customer master data, profiles, and insights to support better decision-making and service delivery
• Monitor stock levels, demand patterns, and order flows for assigned accounts, ensuring optimal availability and minimizing disruptions
• Support commercial performance by understanding pricing, rebates, credit limits, and payment behavior in collaboration with Sales and Credit Management
• Take ownership of resolving operational challenges while keeping a strong focus on business impact and customer value

What is required from you:

• Advanced English language skills (both spoken and written)
• Excellent interpersonal and communication skills
• Service- and solution-oriented mindset with strong problem-solving abilities
• Proficiency in MS Office
• Experience with ERP SD module
• Experience in preparing and managing documentation for container deliveries to the Middle East and Asia-Pacific regions
• Familiarity with international trade and payment terms, including Letters of Credit (L/C), Sea Waybills, and related documentation processes

Career in the new era at Metsä Group

The best sparring for business – deepen your expertise as a specialist. At Metsä Group, you’ll work with professionals from many fields. Our atmosphere is open, and it’s easy for newcomers to fit in. We want to renew the business by striving for positive impacts on the environment and society. This means significant development opportunities and agile projects, competence development, and understanding the business. Our big company offers a wide range of career opportunities and many interesting challenges.

Metsä Group has a responsible corporate culture that creates a safe working environment for all of us. We value good leadership and support for personal career development. We encourage you to display your competence and will provide you with opportunities to use it.

Why Metsä?

We offer you a great opportunity to take part in developing the future of the forest industry. If you believe in renewal and want to promote the increased use of fossil-free materials, you're coming to the right place.

Metsä Group’s values are responsible profitability, reliability, cooperation and renewal. If you can relate to these values, this might be the job for you.

What is offered by the company:

• Work in an international environment in a centrally located office in Gdańsk

• Growing in the role with intensive on-boarding and training

• Cooperation with a friendly and high qualified team

• We will make sure that you have training that will ensure your proper development

• Multiple benefits, including lunch card, sports card, private health care and life insurance

• Hybrid work (after training period – 2 days per week working from home allowed).

Anonymous recruitment - how it works

This recruitment is carried out anonymously. Therefore, the following information will be hidden from the recruiters until the interview stage: name, date of birth, contact details, gender, mother tongue, dates of education and name of the educational institution. Attachments (CVs) are also hidden. HR recruiters have access to the applicants' contact details at the stage when they start inviting applicants for interviews.

Our recruiting system will guide you through the application process. You will be asked for personal data, but all the above mentioned information is hidden from the recruiters until the interview stage.

The application form includes questions to help you to present your skills and experience anonymously. Please reply to all questions to make your competences and skills visible. You can attach a CV to your application, but it is hidden at the initial stage of the recruitment process. If you are invited for an interview, recruiters will have access to your CV to support the interview.

Read more about our anonymous recruitment at https://www.metsagroup.com/careers/work-with-us/anonymous-recruitment/

Apply for the job!

If you feel this could be the right opportunity for you, please submit your application using the link "Apply". If you have not yet filled your Career profile in Workday, click Go to your profile and fill in Job History and Education information in Career tab. Also add job descriptions in job history. Then return to Apply for the open position. Please note that attachments are not visible in anonymous recruitment, so it is important to complete your career profile in Workday. Please submit your application as soon as possible, as we will start processing the applications already during the application period. Include your CV and salary request. The personal data of internal applicants is also hidden, as explained above. The search is open until 04.06.2026. Good luck!