Description

POSITION SUMMARY 

We are looking for a personable, professional, and highly organized Receptionist and Client Services Representative to be the welcoming face of our office. This role is ideal for individuals who thrive in a dynamic, team-oriented environment and are passionate about delivering exceptional client experiences.

Success in this role requires excellent communication skills, a personable and friendly demeanor, proficiency in basic scheduling and computer tasks, and the ability to remain composed in a fast-paced setting. A strong customer service mindset is essential to consistently exceed client expectations and contribute to a positive office environment.

Samuel offers unparalleled benefits, including free medical insurance, free dental insurance, free life insurance and free long-term disability. We’ve frequently earned recognition as a top employer, including repeat awards of USA Today’s Top Work Places. Our strong culture supports employees and their families and is the reason many stay for 20+ years.

ESSENTIAL JOB FUNCTIONS

Please note: The job descriptions may not be inclusive of all assigned duties, responsibilities, etc. of the job; duties and responsibilities include, but not limited to –

Receptionist/Client Services 

• Mobilize resources (e.g., administrative staff, IT Team, etc.) to execute an excellent client experience
• Greet and assist clients, visitors, and employees with professionalism and warmth
• Maintain a clean, organized, and welcoming reception area
• Coordinate client visits and check-ins to ensure a smooth experience
• Provide hospitality services such as refreshments, conference room setup, scheduling support and general assistance
• Maintain positive client relationships, representing Samuel with integrity and dedication
• Monitor and respond to client needs with a service-oriented mindset
• Gather feedback and contribute ideas to improve client experience and office operations
• Remain calm, flexible, and professional in a fast-paced environment
• Maintain and update Samuel resumes for staff as needed for project proposals and business development
• Coordinate distribution and management of business access cards and parking passes for employees and visitors
• Assist with monthly Samuel newsletters and organize employee celebrations, such as birthdays and work anniversaries
• Provide consistent front desk and phone coverage, directing calls and visitors with professionalism
• Distribute company-wide communications, including electronic publications updates and internal announcements
• Maintain and update emergency evacuation lists, including daily sign-in sheets
• Support planning and execution of Lunch & Learn sessions and other employee events
• Prepare new hire name plates and welcome materials in coordination with HR 

Requirements

MINIMUM QUALIFICATIONS PER JOB LEVEL 

• Receptionist/Client Services – High School diploma or equivalent

Summary