• Create and deliver agency, distributor, and contractor training development focusing upon product installation methods, product service and diagnostic methods, and new product introduction. Meet and interface with assigned distributors on a regular basis to drive relationships.
• Provide remote technical support regarding routine product installation and service issues via telephone, e-mail, and other communication channels and refer more complex issues to higher levels.
• Drive attendance to company education programs through needs assessment and continuous customer engagement, including plumber contractors, distributors, specifying engineers and agencies.
• Partner with specifying engineers to provide detailed analysis and training on product functionality and application.
• Partner with application engineers to understand common issues and provide first-line support to inquiries received. Escalate advanced issues to engineering team as needed.
• Provide on-site technical support regarding routine product installation and service issues through face-to-face interaction and refer more complex issue to higher levels.
• Practice best customer care through published standard labor allowance/claim administration, warranty administration, relationship damage control, and effective public relations.
• Conduct investigations related to insurance or warranty claims when directed by regional sales manager. Conduct product performance analysis and investigation and report findings.
• Provide support to sales through customer trainings, such as explain product features or provide technical assistance for installs and tear downs for commercial and residential products.
• Notify, monitor and assist the team on any product problems, modifications and alterations so as to help improve the overall image and quality of the Division’s products.
• Maintain accurate records and prepare detailed reports on any recommendation or design change recommended, which improves product reliability.
• Perform other duties as required to meet the overall goals and objectives of the Division.

• Associate degree.
• 3+ years of basic plumbing skills typical and direct industry experience.
• Prior proven instructor/training experience.
• Must be proficient in computer skills (i.e., Microsoft Word, Excel and PowerPoint).
• Excellent verbal and written communication skills.
• Must be capable of traveling extensively (roughly 50% of the time, typically with overnight stays 2-3 days a week

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors: 

• Adapting 
• Business Understanding 
• Collaborating 
• Communicating Effectively 
• Continuously Improving 
• Customer-Orientation 
• Developing Self 
• Focusing on Results 
• Influencing 
• Managing Relationships 
• Managing Work 
• Problem Solving & Decision Making 

Equivalent combination of education, experience, and skills may supplement above minimum job requirements. 

The pay scale of this role is $65,900 - 105,500. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

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