Under the supervision of site management, the Training and Access Control Coordinator is responsible for scheduling and coordinating training classes at a refinery facility. This role also performs access control/badging functions and will act as a designated TWIC Agent on behalf of the client. The position requires a high level of customer service skill, sound judgment, and the ability to build effective partnerships with the client and representatives of multiple contract companies. Other duties include tracking prerequisite training requirements, verifying drug and alcohol compliance, processing access control requests, handling confidential or sensitive materials, and generating reports. Work activities demand a high attention to detail and accuracy, and will require interacting professionally by phone, email, and in-person on a daily basis.

REQUIRED JOB QUALIFICATIONS

• High School Diploma or GED
• 2 years related work experience
• Valid state driver’s license

• Transportation Worker’s Identification Card (TWIC), or able to obtain.
• Due to the security duties of this position, a State of Washington Unarmed Security Guard License, or able to obtain will also be required.
• Must be able to successfully pass company pre-employment requirements that includes a drug test, criminal background check, driving abstract, and a physical/FCE.
• Reliable access to a smartphone capable of running apps for scheduling, timekeeping (clocking in/out), shift communications, and time-off requests.
• Must pass an additional criminal background, credit history check, and successfully complete training to become authorized as a Trusted Agent (TWIC) for Universal Enrollment Services.

Knowledge, Skills and Abilities:

• Ability to speak, write and comprehend the English language, and apply written and verbal policies/procedures.
• Experience with Microsoft Office 365 applications (Word, Excel, Outlook, PowerPoint, SharePoint, Teams).
• Excellent attention to detail, time management and organizational skills with the ability to perform assigned tasks efficiently and safely.
• Exceptional customer service skills.
• Maturity of judgement and behavior.
• Experience with scheduling and tracking attendance for workforce personnel using calendar or schedule applications is preferred, but not required.
• Experience with records management, access control or badging applications is preferred, but not required.
• Ability to develop and maintain professional relationships with all coworkers, supervisors, site management, client and contract company representatives.
• Ability to work well both independently, and in a team environment.
• Must comply with company established dress code requirements.
• Prior work experience in private security, military service, law enforcement or a related field is preferred, but not required.

ESSENTIAL FUNCTIONS:

• Works safely and complies with all company/client safety and risk management policies and procedures.

• Displays courteous, respectful, and professional interactions with the public and customers at all times.
• Performs a variety of administrative and clerical duties in accordance with established standard policies and procedures.

• Writes, types, or enters information in designated computer systems.
• Maintains records, prepares forms, verifies information, and resolves routine problems.
• Multi-tasks performing activities such as photocopying, compiling records, filing, tabulating, posting information and scheduling appointments.
• Assists in maintaining regulatory compliance.
• Opens and routes incoming mail, answers correspondence and prepares outgoing mail. Operates various office equipment.
• Answers incoming calls, refers calls to appropriate person, and takes messages.

• Follows and enforces standard operating procedures (SOPs) and protocols at the job site and ensures the observance of applicable laws.
• Effectively and coherently communicates over radio channels while initiating and responding to radio communications.
• Uses sound judgment and discretion while handling confidential and sensitive material.
• Participates in regular safety meeting, safety training and hazard assessments.
• Be trained and able to fill-in, on occasion, at select access control posts in the absence of the regularly scheduled officer.
• Expected to meet regular attendance goals of the company, relate well with other employees and managers, and perform according to company expectations.
• Perform all other duties and special projects as assigned.

PAY & BENEFITS

This position starts at $25.72/hour, plus additional for all overtime hours. Due to the built‑in overtime associated with the rotational schedule, the estimated starting annual base pay is $53,000. Full time regular employees have the opportunity to enroll in health insurance (medical/dental/vision), life insurance, 401k Retirement Plan, and short-term disability through Colonial Life. Full-time regular employees are provided access to our employee assistance program.

WORKING ENVIRONMENT / PHYSICAL DEMANDS

Officers will be working in and around an oil refinery, sitting or standing for extended periods either indoors or in inclement weather, and operating a company vehicle. Applicant will be required to successfully complete a post offer, pre-hire physical.

REASONABLE ACCOMMODATION

It is DUS’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.  

DUS is an equal opportunity employer