Posted 1mo ago

Telephone Operator (Hong Kong SAR, HK)

@ The Hongkong and Shanghai Hotels
Hong Kong, Hong Kong, Hong Kong
OnsiteFull Time
Responsibilities:providing service, handling inquiries, managing bookings
Requirements Summary:Hospitality experience beneficial; fluent in English, Chinese, and Mandarin; proficient with MS Office.
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Job Description

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

 

  • 17 paid statutory holidays
  • Exceptional market leading benefits
  • Option of MPF or ORSO retirement scheme

 

Key Accountabilities:

 

  • Provides courteous and prompt service for internal and external customers in accordance with the established Peninsula standards
  • Handles various sort of inquiry over the phone efficiently
  • Handles restaurant’s bookings as a call centre and answers general enquiries about hotel outlets with exceptional guest service

 

General Requirements:

 

  • Relevant experience working in hospitality industry would be an advantage
  • Excellent in spoken and written English, Chinese and Mandarin
  • Hands-on experience with MS Office 


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