Chapman Automotive Group is hiring an Auto Collections / Account Manager to join our team! We’re looking for a professional, detail-oriented individual who thrives in a fast-paced environment and is skilled in customer communication, negotiation, and account resolution.

In this role, you will manage a high volume of inbound and outbound collection calls, support account resolution efforts, and work closely with internal teams to ensure compliance and customer satisfaction. This is a great opportunity to grow your career within a dynamic auto finance environment.

Full-time position | $21-$23/hour (DOE)

What You’ll Do
• Handle a high volume of inbound and outbound collection calls
• Negotiate payment arrangements while maintaining professionalism and compliance
• Follow established collections call models and techniques
• Perform skip-tracing to locate customers and update account information
• Accurately document all account activity and customer interactions
• Process payments via check-by-phone and ACH
• Use basic math skills to resolve account balances and payment plans
• Meet monthly performance goals set by management
• Communicate clearly and effectively with customers, including de-escalating difficult situations
• Support the Collections Manager with daily operational tasks
• Perform additional duties as assigned

What We Offer
• Competitive hourly pay of $19–$21 based on experience
• Ongoing training and professional development
• Supportive, team-oriented environment
• Employee and family discounts on vehicles and services
• Volunteer opportunities and more

Benefits
• Medical, dental, and vision coverage
• Flexible Spending Accounts (FSA)
• Life and disability insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Generous Paid Time Off (PTO)

What We’re Looking For
• High school diploma or equivalent required
• Minimum 2 years of collections experience in sub-prime auto finance
• Working knowledge of FDCPA regulations and applicable state laws
• Strong negotiation and problem-solving skills
• Ability to handle difficult or irate customers with professionalism
• Excellent communication and active listening skills
• Strong attention to detail and organizational abilities
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Ability to multi-task, including speaking with customers while documenting notes
• Experience with skip-tracing preferred
• Bilingual (Spanish) a plus

Schedule & Work Environment
• Monday–Friday, 8:00 AM – 5:00 PM, with occasional Saturdays
• Onsite role in Scottsdale, Arizona
• Office environment with a high volume of phone-based communication
• Fast-paced, team-oriented setting

How to Apply
Submit your application for consideration. Due to high application volume, only qualified candidates will be contacted for next steps.

* Principals only. Recruiters, please don't contact this job poster.
* Do NOT contact us with unsolicited services or offers