Operations and Revenue Systems Trainer
Monday to Friday 8:00am – 5:00pm (no weekends, nights, or major holidays)
Full-time (40/hour per week)
Locations available: Greater Knoxville area, In-Person
Who we are:
River Valley Health is a comprehensive Federally Qualified Health Center caring for over 70,000 patients across 13 counties in Tennessee. We provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork.
Key Responsibilities:
- Develop, implement, and deliver comprehensive training programs.
- Maintain training manuals, competency checklists, and criteria for certification pathways.
- Deliver training using blended formats, including classroom instruction, virtual training, quick-reference guides, skills checklists, hands-on support, and shadowing.
- Ensure all training content is consistent, scalable, and standardized across all sites.
- Evaluate staff skills through knowledge checks, competency assessments, and direct observation.
Qualifications:
- High school diploma or equivalent.
- Previous experience in healthcare practice management or front-office operations.
- Experience training or onboarding staff.
- Proficiency with practice management and EHR systems.
- Strong written and verbal communication skills.
- Ability to travel frequently between clinic locations.
Why Join Us:
- Be part of a nonprofit organization focused on community health that values your work/life balance.
- Work with a dedicated team of professionals.
- Enjoy a comprehensive benefits package, including competitive PTO package.
Equal Opportunity Employer. Job description subject to change.