The Alma Mater Society (AMS) is the University of British Columbia’s (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment opportunities and generating revenue that goes directly back into supporting the students at UBC.

Position title:                       F&B Outlet Manager – Tournant  

Department:                        Food & Beverage

Reports to:                           Sr. F&B Manager

Supervises:                         F&B Outlet Supervisors/Staff

Employee status:               Full time, Salaried, Permanent

Hours per week:                 37.5 hours per week

Compensation:                   $55,000 - $58,000 per annum, plus 3 weeks’ vacation to start, extended health and dental coverage, RRSP/RPP matching program, and meal card

About the AMS

The Alma Mater Society (AMS), established as a formal constitution of UBC’s student organization in 1915, is UBC’s official student union and is the largest student union in Canada. Operating as an independent organization of UBC, the AMS advocates students’ interests and provides opportunities for their growth and advancement. The AMS represents over 56,000 undergraduate and graduate students and its priorities are determined by these members. In addition to offering services to students, the AMS is an advocate of students’ issues and ensures the needs of students are presented to the University administration and the provincial and federal governments. The AMS Nest is located on the traditional, ancestral and unceded land of the Musqueam people.

Every student at UBC is part of the AMS and the AMS is the manifestation of a shared student experience. From providing advocacy, to student services that support health and education, to reducing student debt, the AMS fights for student interest to the University and all levels of government so that all students can succeed in life and take ownership over their time at the University of British Columbia. The AMS is student-led, student-focused, and always student-first.

At the AMS, we believe that a diverse workforce enriches our organization and we value individual life experiences, knowledge and self-expression that different people bring. We actively seek to create an environment where all employees, regardless of their background, race, ethnicity, gender, age, sexual orientation, disability, or any other characteristics, feel valued, respected, and empowered to contribute their best. We warmly welcome and encourage individuals from any underrepresented group to apply for this position. We are dedicated to maintaining fair and inclusive practices in our hiring, promotion, and professional development processes to create the necessary conditions for a rewarding career.

Position Purpose

The tournant manager is responsible for the leadership and ongoing financial success of Food and Beverage outlets. Ensures the key metrics align with the Alma Mater Society’s mission statement and values. This position is primarily responsible for handling the daily operation of the F&B outlets as needed and supporting the outlets manager in any way required.

Duties and Responsibilities

• Actively managing human resources responsibilities including, but not limited to hiring, scheduling, training, briefing, mentoring, developing, evaluating, and disciplining employees (including termination).
• To be involved in Health & Safety meetings, audits, resolving issues, Inspections, identifying hazards, managing risks, and training.
• Check on daily log, audit proper food handling procedures, check on supplies and test kits, training for staff, supervisors and managers as required.
• Writing SOP, auditing, training the staff and supervisors as required.
• Making sure POS is working efficiently and co-ordinates with vendors as required.
• Sourcing and purchasing small capital assets and others.
• Monitoring and controlling F&B inventories and pricing.
• Auditing inventory for all outlets.
• Assist in day-to-day operations for all food & beverage outlets, ensuring consistently high guest satisfaction and product quality.
• Replace outlet manager in their absence.
• Weekly meeting with all outlet managers, to check on their updates.
• Daily rounds of all outlets to check on the operations and performance.
• Create reports like menu engineering, sales report by hour and by item, to evaluate the performance of the outlet and improve as needed.
• Support in preparing of annual budgets ensuring ongoing financial success of the departments.
• Leading and supporting all departments in the achievement of their financial and operational targets.
• Maintaining and utilizing all computer hard- & software according to AMS guidelines
• Working with the AMS mission statement and values to operate a successful department.
• Other duties as assigned.

Qualifications and Experience

• Minimum of 8 years’ experience in the Food and Beverage industry, of which at least 2 years as a Restaurant Manager, with a large operation ($2M+).
• Must have coffee shop experience.
• Must have bartending experience.
• Auphan or other POS management software experience is required.
• Thorough knowledge of F&B cost controlling and budgeting is required.
• Optimum Control or other purchasing & inventory software experience is required.
• Previous leadership, coaching and mentoring experience is required.
• Completion of post-secondary education in food & beverage / hospitality preferred.
• Problem solving, conflict resolution and analytical skills.
• Excellent customer service skills.
• Ability to multitask and work well under pressure.
• Minimum Food Safe level 1 certification or higher.
• Serving it Right certification.
• Excellent computer skills with proficient knowledge of MS Office (Outlook, Word & Excel).
• Required to speak, read and write English, with fluency in Mandarin being an asset.
• Experience working with youth an asset.
• Ability to work flexible hours (daytime, evenings, weekends and holidays) and on call.
• Ability to stand for the entire shift and be able to carry up to 20kg occasionally is required.

To Apply:

Please submit your resume and cover letter.

Application deadline: 11:59 pm, May 6.

At the AMS, we believe that a diverse workforce enriches our organization and we value individual life experiences, knowledge and self-expression that different people bring.  We actively seek to create an environment where all employees, regardless of their background, race, ethnicity, gender, age, sexual orientation, disability, or any other characteristics, feel valued, respected, and empowered to contribute their best.  We warmly welcome and encourage individuals from any underrepresented group to apply for this position.  We are dedicated to maintaining fair and inclusive practices in our hiring, promotion, and professional development processes to create the necessary conditions for a rewarding career. 

Due to the large volume of resumes we receive at the AMS, we are only able to contact those we are interested in interviewing and cannot reply to email/phone/walk-in inquiries regarding application status.