Description

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Service Delivery Coordinator to be a part of a collaborative team. This is a full-time, benefit eligible position in our Cleveland office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

POSITION PURPOSE:

The Service Delivery Coordinator is a member of the Operations Team that manages the timely delivery of Bluebird Fiber’s services. The Coordinator is responsible for the post sales management of the service delivery lifecycle in accordance to established processes. This position requires a broad understanding of Bluebird Fiber’s capabilities, customers, 3^rd party provider relationships, and network technologies. This position requires a strong customer focus, strong organizational skills, project and matrix management, and the ability to complete tasks in a multi-disciplinary team environment.

Requirements

EDUCATION AND EXPERIENCE:

• 3 to 5 years in sales support environment

• Two-Year College/Technical School degree or equivalent experience, preferred

• Telecommunications experience, preferred

SKILLS AND ABILITIES:

• Highly motivated-self starter, with the ability to act with customer orientation and be attentive and responsive to customer concerns and needs.

• Strong oral and written communications and organizational skills

• Strong PC skills (Microsoft Office Suite)

• Ability to multi-task and adapt to process changes in demanding working environment

• Knowledge of Telecommunication Industry standard LEC GUI systems, preferred

Summary

PRIMARY RESPONSIBLILITES:

• Support sales objectives with timely delivery of service orders and management of internal and external implementation processes

• Input and maintain customer orders using provisioning systems/processes

• Coordinate with the engineering and operations groups to ensure proper documentation of Bluebird Network’s services (ASR’s, FOC’s, DLR’s, LOA’s, Activation Notifications, etc.) and timely completion of orders for customer acceptance testing

• Submit and track orders to 3rd party network providers, as required

• Act as customer liaison throughout the post sales process

• Work with finance department to track and approve cost of goods sold for all 3rd party orders

• Provide support for customer appreciation events and other marketing events

• Other tasks as may be needed from time to time

Bluebird is an equal opportunity employer.