Title: General Affairs & Operations Specialist - Manager 
Reports to: HR & GA Head
Department: Shared Services – General Affairs

Responsibility Summary:
The General Affairs & Operations Specialist - Manager provides strategic operational oversight by managing the company’s non-payroll expenditure, physical infrastructure, and contractual ecosystem. Unlike traditional administrative roles, this position functions as an Operations Control Leader, ensuring end-to-end visibility over operating expenses ($OPEX$) and facility environments through systemic audit discipline. This role is responsible for mitigating physical risk exposure, optimizing contract structures, and driving data-driven decisions to enhance organizational efficiency. By implementing rigorous cost-control measures and maintaining high standards for facility safety and vendor management, the GA Leader ensures a robust and scalable operational foundation that directly supports the company’s bottom line and long-term business resilience.

Responsibilities: 
The General Affairs & Operations Specialist - Manager is responsible for providing strategic oversight of the company's operational infrastructure and non-payroll expenditures through a variety of tasks, including:

• Operational Support & Office Management
  • Oversee day-to-day office operations, including space planning, office supplies procurement, and mail/logistics management to ensure a seamless work environment.
  • Manage corporate housing, fleet vehicles, and travel management systems, optimizing service quality while controlling costs.
  • Coordinate company-wide events, town halls, and business guest protocols to enhance employee experience and corporate hospitality.
  • Act as the primary point of contact for landlord relations and building management to resolve any facility-related issues promptly.
• Strategic Insurance & Vendor Governance
  • Manage the comprehensive commercial insurance portfolio (Property, Liability, etc.), ensuring optimal protection for company assets.
  • Lead the end-to-end Strategic Sourcing process, including RFPs, vendor evaluation, and contract negotiations.
  • Redesign legacy service contracts to align with current business scales and operational needs.
• Operational Audit & Cost Monitoring
  • Oversee PO-to-payment workflows to ensure transparency and accountability over all operating expenses.
  • Conduct regular internal/external operational audits to identify inefficiencies and prevent waste.
  • Perform monthly budget vs. actual variance analysis for non-payroll expenditures.
• System-Based GA Operations Transformation
  • Manage the entire asset lifecycle through system-based controls to maintain inventory accuracy.
  • Oversee facilities management with a strong focus on preventive maintenance and physical risk mitigation.
  • Direct the digital transformation of GA tasks into automated, data-centric workflows.
• EHS & Risk Management (OSHA)
  • Conduct comprehensive risk assessments across all facility environments to minimize physical risk exposure.
  • Manage safety training programs and maintain compliance records in accordance with regulatory standards.
• Executive-Level Reporting & Team Leadership
  • Manage and mentor GA staff and outsourced vendors to deliver operational excellence.
  • Deliver regular executive-level reports on cost structures, risk exposure, and operational efficiency.

Qualifications:

• Minimum of 5+ years of progressive experience in General Affairs, Operations, Procurement, or Internal Audit.
• Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or a related field required.
• Bilingual proficiency in Korean and English is required. (Must be able to conduct business meetings, draft professional reports, and coordinate between global stakeholders in both languages.)
• Advanced proficiency in MS Office Suite, especially Excel for data-driven decision-making and budget tracking.
• Strong organizational skills with the ability to manage multiple priorities and complex operational deadlines.
• High degree of professionalism and discretion when handling sensitive financial data and audit results.

Preferred Qualifications:

• Language Skills: Proficiency in Spanish is highly preferred to facilitate effective communication with warehouse and facility personnel.
  • Ideal Candidate Profile:
    • Operational Optimizer: Ability to transform manual GA tasks into systemic, automated workflows.
    • Data-Driven Decision Maker: Skilled at using metrics to drive cost-saving and efficiency.
    • Risk & Cost Gatekeeper: Experience in internal spending audits and physical risk mitigation.
    • Field-Oriented Leader: Comfortable managing on-site facility issues and leading staff in high-pressure environments.
    • Experience in warehouse-intensive environments, manufacturing, or high-growth startups.
    • Knowledge of OSHA/EHS standards and experience managing workplace safety compliance.
    • Professional certifications such as OSHA 10/30, CPSM, or CIA.

Physical & Other Requirements: 

• On-site Presence: Must be able to work on-site from Monday through Friday to ensure consistent operational oversight and leadership.
• Work Environment: Ability to work in a fast-paced environment, including regular site visits to production floors and warehouses (Totowa office and Wayne warehouse).
• Field Audits: Must be able to conduct physical audits, site inspections, and oversee facility maintenance activities across multiple locations.
• Physical: Ability to lift and carry up to 10-15 pounds.

 

Compensation & Benefits: 

• The approximate pay range for this position is $65,000 to $105,000 per year. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities. 
• Benefits:
  • Medical, Dental, Vision, Life 
  • PTO 
  • Special Paid Leave for employees’ personal events 
  • Company Paid Holidays
  • 401(k) employer match
  • Year-End Gift

Additional Information: 

• This position may be designated as either a Specialist or Manager, depending on the candidate's qualifications and experience.