HiringCafe
Posted 1w ago

Service Desk Technician II

@ Rea & Associates
View All Jobs
Independence, Ohio, United States
OnsiteFull Time
Responsibilities:Provide support, Diagnose issues, Install software
Requirements Summary:Bachelor's degree in IT or related field preferred; 2-3 years in tech support; IT certifications a plus; on-call rotations; travel to offices.
Technical Tools Mentioned:Windows, Mac, Microsoft Office Suite, Active Directory, Networking, ServiceNow, JIRA, Virtual Desktop
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. We have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and locations throughout Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan. 

The Service Desk Technician II role involves providing technical support and assistance to our internal staff regarding hardware, software, and network-related issues. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently. This role will work on-site in one of our Cleveland office locations.

 

Responsibilities 

  • Provide technical support to internal staff via phone, email, or in person, addressing hardware, software, and network issues promptly and effectively 
  • Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals 
  • Install, configure, and maintain software applications and operating systems on desktops and laptops 
  • Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner 
  • Document all support activities, including resolutions, in the ticketing system and ensure accurate records are maintained 
  • Assist with IT projects, including software upgrades, hardware deployments, and system migrations 
  • Stay up-to-date with advancements in technology and industry trends to continuously improve technical skills and knowledge 

Knowledge, Skills, & Abilities  

  • Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms 
  • Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts 
  • Experience with ticketing systems (e.g., ServiceNow, JIRA) and virtual desktop support tools 
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely 
  • Customer-focused mindset with a dedication to providing exceptional service and support to internal stakeholders 
  • Ability to work independently and collaboratively within a team environment, prioritizing tasks effectively to meet deadlines