Support appropriate capture, management, and closure of self-identified issues (SIIs), risk acceptances, and risk events regionally in alignment with the Enterprise Non-Financial Risk Policy and Issue Management Standard.

Support Global Customer Service & Operations in maturing their view of controls and self-identification/validation of issues.

Deliver on issue management related goals/deliverables; implement best practices. 

Support issue reporting needs for periodic management reporting.  

Support the roll-out and the adoption of issue management process improvements and automation opportunities. 

Partner to drive one-view of risk and applicable controls through alignment with Global Customer Service & Operations, Global Risk Management, Compliance, and Internal Audit. 

Apply a continuous improvement mindset while instilling an experimentation and agile approach. 

Support and communicate department strategy/vision effectively to business partners. 

Coordinate and collaborate, while building strong relationships, with Customer Service & Operations regional partners, Risk and Compliance, IT and other GTO partners, and others as appropriate. 

Perform other duties as assigned or required to support team risk management activities.