HiringCafe
Posted 3w ago

Senior ServiceNow Developer

@ Steampunk
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McLean, Virginia, United States
OnsiteContract
Responsibilities:supports ServiceNow, develops processes, builds workflows
Requirements Summary:5-10+ years Enterprise IT; ServiceNow ITSM/CMDB; federal policy/NIST RMF; CSA required, CAD preferred
Technical Tools Mentioned:ServiceNow, JIRA, APIs
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Job Description

Steampunk is looking for a Senior ServiceNow Developer to support one of our federal customers. This leader will help lead the effort to modernize the agency information security program. The ideal candidate will be a self-starter, who enjoys applying the latest technology to modernize enterprise IT delivery and risk management. The candidate must have a proven ability to learn quickly and leverage ServiceNow to solve real world problems and deliver solutions to promote security automation and process improvement.

  • Supports Service Now team to develop and mature CMDB, ITSM, and other modules by organizing and applying updated policy and workflows. 
  • Drives development of business process into Service Now applications to create self service catalog improvements.
  • Develops solutions within the ServiceNow environment for applications, forms, workflows, UI, Business Rules, ACLs, Catalog Items, and any other ServiceNow related configurations required to support client process improvements.
  • Provides expertise in ServiceNOW data loads, transform maps, and XMLs.
  • Provides advanced troubleshooting in ServiceNOW for a variety of difficult software problems and bug fixes.
  • Develops and maintains process mapping, depicting processes and workflows across organizational boundaries.
  • Translates requirements and develops fully functional features by working closely with the team lead and stakeholders.
  • Works with process owners to document current processes and re-design those processes in custom ServiceNow workflows to be more efficient
  • Develops and maintains ServiceNOW and JIRA dashboard(s) for performance reporting. Provides ongoing implementation, change management, and strategic communications and documentation support.
  • Utilizes Agile methodologies for ServiceNOW development and maintain Dev-Test-Prod pipelines
  • Demonstrates strong understanding of API integrations

 

  • Masters degree and 3 years of relevant experience; OR
    • Bachelors and 5 years of relevant experience; OR
    • No degree and 9 years of relevant experience 
  • 5-10+ years of experience supporting Enterprise IT programs. 
  • Experience with Service Now modules preferred (ITSM, CMDB, etc.).
  • Experience with federal policy and NIST RMF a plus.
  • Approved technical certification
    • ServiceNow Certified Systems Administrator (CSA) Required
    • ServiceNow Certified Application Developer (CAD) Preferred