Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients?

The Assistant Director of Operations is responsible for managing the operations teams and helps to resolve any client concerns.

What�s Attractive to the Right Candidate?

• Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
• Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won�t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
• Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.

The Opportunity:

• Communicates with team leaders daily to ensure all team leader tasks are completed and team leaders understand their priorities
• Understands and communicates revenue cycle including medical necessity, authorization, and other complex denials
• Motivates and manages teams to achieve monthly team revenue goals within virtual business office environment
• Reviews high dollar and aged accounts to ensure efficient revenue cycle recovery; assess argument based on medical necessity from the review of the medical record
• Communicates recent payer resolution trends to Director and clients
• Identifies and evaluates resolution of underlying complex denials to obtain timely payment of claims for clients
• Communicates and implements client specific protocols and procedures
• Manages variety of teams with inventories made up of diverse clients and complex denials
• Conducts meetings and trainings through Teams to provide direction and focus to team members
• Reviews and assess reports to meet internal and client expectations
• Attends client meetings as needed

What you bring:

• Minimum 5 years' experience with revenue cycle management, appeals writing, and all available payer resources
• Minimum 3 years' experience in a management position
• High School diploma or GED required (bachelor's degree preferred)
• Ability to manage multiple team inventories on a micro and macro level
• An understanding of debt collection rules and regulations
• Adherence to HIPAA requirements

The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

This position is remote and requires a dedicated, distraction-free work space at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, bonus opportunities, paid holidays, 401k, and a generous PTO policy.

Knowtion Health gives priority to applicants located in the following states: AL, AR, AZ, FL, GA, ID, IN, KS, ME, MI, MO, MS, NC, NM, OK, PA, SC, TN, TX, VA, WI, WV