Title:           Line Service Supervisor

Location:   Greenfield, IN - KMQJ

Reports to: Assistant FBO Manager 

Built Different

Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us.

But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together.

Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all.

Our Core Values

•      Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts.
•      Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong.
•      Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.
•      Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.
•      Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well.

Your Competitive Edge

• This position offers a starting hourly rate of $22.00 to $24.00 per hour, depending on experience, paid bi-weekly.
• Overtime is paid for all hours worked over 40 hours per week.
• This position is classified as FLSA Non-Exempt.

Our commitment to “Take Care of Each Other” shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.

Where You Make Your Mark

The Line Service Supervisor leads the day-to-day operations of the ramp and FBO ground support team, ensuring safe, efficient, and client-focused service at every aircraft arrival and departure. This role is the frontline leader on shift, setting the pace and standard for how Jet Access shows up on the ground. The Line Service Supervisor plays a direct role in protecting safety, maintaining operational readiness, and delivering the experience that clients and aircraft owners expect from Jet Access.

Shift Leadership and Team Direction

•      Direct and coordinate all ramp activity during assigned shifts, including aircraft arrivals, departures, parking, marshaling, and hangar movement.
•      Coach, guide, and hold Line Service Technicians accountable to Jet Access standard operating procedures, safety policies, and service standards on every shift.
•      Model composure and precision under pressure, setting the tone for how the team responds during high-traffic periods, weather events, and complex operations.
•      Manage aircraft stacking and hangar space allocation to maximize efficiency and protect aircraft and ground equipment from damage.
•      Escalate personnel concerns, safety observations, and operational issues to the FBO Manager promptly and with clear context.

Ramp Operations and Safety

•      Fuel aircraft in accordance with all safety protocols, manufacturer specifications, and Jet Access quality control standards.
•      Operate ground support equipment including tugs, fuel trucks, and follow-me vehicles safely and in compliance with all applicable procedures.
•      Conduct and oversee quality control for fuel farms, ensuring accuracy, documentation, and compliance with regulatory and company standards.
•      Perform and coordinate winter weather operations including snow removal, runway and braking action inspections, and NOTAM issuance as needed.
•      Identify and immediately address any ramp condition, equipment issue, or behavioral pattern that creates risk to Team Members, clients, aircraft, or facilities.

Client and Guest Experience

•      Deliver concierge-level ground service to every client and crew member, anticipating needs and resolving issues before they become problems.
•      Provide ground transportation for flight crews and passengers with professionalism, accuracy, and appropriate urgency.
•      Operate point-of-sale systems accurately, including correct billing and transaction documentation (location specific).
•      Identify and act on opportunities to upsell services, contributing to revenue at the assigned location.
•      Represent the Jet Access brand on the ramp through appearance, attitude, and every interaction with clients, vendors, and crew.

Package and Cargo Handling

•      Sort, route, load, and unload packages and cargo from aircraft in accordance with safety guidelines and operational requirements.
•      Verify cargo handling accuracy and coordinate with team members to prevent misdirection, damage, or delay.
•      Maintain organized staging areas for cargo and packages, ensuring clear labeling, separation, and chain of custody.
•      Communicate cargo and package status to the FBO Manager and relevant parties as required.
•      Follow all applicable regulations and Jet Access procedures for handling sensitive, oversized, or time-critical cargo.

Facility Standards and Continuous Improvement

•      Maintain ramp, hangar, and support areas in a clean, organized, and operationally ready condition throughout and at the close of each shift.
•      Collaborate with FBO leadership to identify gaps in process, equipment, or training that impact safety or service delivery.
•      Participate in seasonal readiness planning, ensuring the team and facility are prepared for high-demand periods and weather-driven operational demands.
•      Support onboarding and skills development for new Line Service Technicians through hands-on coaching and consistent reinforcement of standards.
•      Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success.

Who Thrives in This Seat

The Skills You Carry In

•      High School Diploma or GED equivalent; additional technical or aviation training preferred.
•      3 or more years of line service or FBO ground operations experience.
•      1 or more years of shift-level leadership, team coordination, or mentorship in an operational environment.
•      Working knowledge of FBO duties, ramp safety standards, and ground support equipment operation.
•      Proficiency in Microsoft Office and point-of-sale or billing systems.
•      Strong written and verbal communication skills with the ability to direct a team clearly and calmly.
•      Must successfully pass a background check and pre-employment drug and alcohol screening.
•      Deep alignment with the Jet Access core values and a genuine commitment to safety, accountability, and team excellence.

What This Role Asks of You

•      Full-time, on-site presence at an assigned Jet Access FBO location.
•      Must regularly lift and move up to 50 lbs and stand for up to 8 hours per shift, including bending, kneeling, stooping, and reaching.
•      Must be willing and able to work outdoors in all weather conditions, including extreme heat, cold, and precipitation.
•      Valid state driver’s license required; must be able to operate ground vehicles safely on and around the ramp.

How You Engage

•      Maintains composure and decisive focus during high-pressure situations, including simultaneous aircraft movements, weather events, and time-sensitive client needs.
•      Communicates with clarity and directness across the team and with FBO leadership, without ambiguity or hesitation.
•      Receives feedback constructively and models that same openness for the team, creating an environment where standards are reinforced without defensiveness.
•      Builds trust with Team Members, clients, and crew through consistent follow-through, reliability, and a willingness to work alongside the team.
•      Brings a service mindset to every shift, treating every client interaction and every aircraft movement as a direct reflection of the Jet Access brand.

What the Days Look Like

•      Schedule varies based on airport operating hours and location-specific demand; shift coverage includes early mornings, evenings, weekends, and holidays.
•      On-call availability is required and may include response to weather events, staffing gaps, or off-hours operational needs.
•      Flexibility to work additional hours beyond the scheduled shift during peak periods or irregular operations is expected.
•      Attends team huddles, safety briefings, and operational meetings as required by FBO leadership.
•      Manages time independently across concurrent priorities without requiring direct supervision to maintain pace or quality.

What Sets You Apart

•      NATA Safety 1st Line Service Training or equivalent ground operations certification.
•      Experience with fuel farm operations including quality control documentation and compliance tracking.
•      Background working across multiple FBO locations or within a multi-site aviation operation.
•      Familiarity with winter operations including braking action inspections and NOTAM procedures. 

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.