Sinch is pioneering the way the world communicates. More than 175,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure yu can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
About the role
As our Business Development Executive, you will be instrumental in unlocking untapped potential within Sinch’s existing enterprise client portfolio. This is a strategic growth role where you will partner with our Account Management teams to qualify and develop significant new business opportunities within established accounts. Your focus will be on expanding our footprint by introducing new products, services, and solutions to different departments or new use cases within existing client organisations, thereby driving substantial upsell and cross-sell revenue.
Key Responsibilities:
- Collaborate closely with Account Managers to deep dive into existing accounts, proactively identifying and mapping new departments, divisions, or strategic initiatives where Sinch can add significant value.
- Initiate and nurture relationships with new stakeholders and decision-makers within current client organisations, acting as a catalyst for identifying previously unaddressed business needs.
- Conduct thorough discovery processes to understand evolving client challenges and strategic goals, translating these into compelling expansion opportunities for Sinch’s comprehensive platforms.
- Develop and present tailored business cases and proposals for new services and solutions, clearly articulating the unique value proposition and expected return on investment.
- Manage the end-to-end business development cycle for these new opportunities within existing accounts, from lead generation and qualification to commercial negotiation and successful handover to Account Management for ongoing relationship.
- Work cross-functionally with Solutions Engineering, Product, and Marketing teams to ensure a cohesive approach to account expansion and to co-create bespoke solutions where necessary.
- Maintain an accurate and robust pipeline of expansion opportunities, providing precise forecasting and insights into potential growth within the install base.
- Monitor market trends and competitive developments to continuously refine strategies for maximising penetration and growth within existing client relationships.
This role reports to the Regional Director of UK & Ireland.
About you
- University degree (Business, Technical, or equivalent professional experience).
- 5+ years’ experience in enterprise B2B sales or strategic account management within SaaS, CPaaS, telecoms, software, or a related high-growth industry.
- Proven growth track record driving significant revenue expansion within a portfolio of existing enterprise accounts, including a history of successful upselling and cross-selling.
- Experience engaging with and influencing C-level stakeholders to broaden the Sinch footprint across different business units and geographies.
- Strong commercial skills with experience managing complex, multi-stakeholder deal cycles, including contract renewals, service migrations, and new product adoptions.
- Solid understanding of solution-based and value-driven sales methodologies
- Excellent communication and presentation skills, with the ability to adapt messaging to both technical and non-technical audiences
- Strong forecasting, pipeline management, and CRM discipline
- Experience working with cross-functional teams in an international environment
- Fluency in business English (written and spoken).
Nice to have:
- Experience selling CPaaS, messaging, voice, or API-driven solutions
- Background working alongside solution engineers or in a technically adjacent role
- Project management experience
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation outside the EU at this time.
Applicants must:
- Hold UK or EU/EEA citizenship.
- Have a valid UK work permit.
Our hiring process
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!