Emprise Corporation is a fast-growing company that has been serving government and commercial clients for over 38 years. Emprise is the industry leader in Predictive Maintenance and Condition Monitoring by offering a wide set of capabilities that allow us to provide premier products and services that help our clients operate more effectively and efficiently. We’re looking for a talented individual to join our IT Support Team in Ledyard, CT. This position will be required to work onsite, Monday–Friday 8:00am – 5:00pm.
What You’ll Do:
• Resolve end user issues across Windows endpoints, printers, and common business applications; document all work in the ticketing system.
• Administer Active Directory (users, groups, permissions) and assist with Group Policy troubleshooting and onboarding/offboarding.
• Support Microsoft 365 services and users: Exchange Online (EXO), SharePoint Online, OneDrive, and Teams (mail flow, access, sync, and collaboration).
• Support Microsoft 365 Security and Endpoint Management, including Intune & Defender ATP.
• Troubleshoot and support network connectivity: switches, VLANs (basic), Wi‑Fi, and VPN access; coordinate changes with senior IT as needed.
• Support modern authentication and identity workflows including MFA troubleshooting and enrollment.
• Support PKI/certificate-based authentication including DoD CAC login and certificate troubleshooting.
• Assist with basic VMware vSphere/ESXi administration: VM provisioning, templates, snapshots, patching coordination, and basic performance triage.
• Support server hardware operations including physical system maintenance, Dell PowerEdge and iDRAC tasks (as assigned).
• Follow security best practices and contribute to continuous improvements to reliability, documentation, and standard procedures.
• Support full system lifecycle, from imaging, assignment, support/maintenance to disposal.
Required Qualifications:
• 5+ years of IT support experience (or equivalent combination of education and experience).
• Associate’s degree in a technology-related field (or equivalent experience)
• CompTIA Security+ (required) or ability to obtain within an 90 probationary period.
• Experience with Active Directory administration, and basic Group Policy familiarity.
• Experience supporting Microsoft 365 (EXO, SharePoint, OneDrive, Teams).
• Working knowledge of networking fundamentals (switching/Wi‑Fi/VPN) and troubleshooting methodology.
• Experience with MFA and certificate-based authentication (PKI) including DoD CAC support.
• Strong communication, organization, and customer service skills.
• Ability to obtain and maintain a DoD Security Clearance.
• Ability to lift up to 75 lbs and work on-site.
Preferred Qualifications:
• CompTIA A+
• Azure, Entra, Sentinel, Purview experience
• Experience supporting VMware vSphere/ESXi. Proxmox, Hyper-V or other virtualization.
• Familiarity with NIST SP 800-171 and/or CMMC (plus).
• Experience with endpoint protection, vulnerability remediation, security monitoring, or incident response support (plus).
What You’ll Do:
• Resolve end user issues across Windows endpoints, printers, and common business applications; document all work in the ticketing system.
• Administer Active Directory (users, groups, permissions) and assist with Group Policy troubleshooting and onboarding/offboarding.
• Support Microsoft 365 services and users: Exchange Online (EXO), SharePoint Online, OneDrive, and Teams (mail flow, access, sync, and collaboration).
• Support Microsoft 365 Security and Endpoint Management, including Intune & Defender ATP.
• Troubleshoot and support network connectivity: switches, VLANs (basic), Wi‑Fi, and VPN access; coordinate changes with senior IT as needed.
• Support modern authentication and identity workflows including MFA troubleshooting and enrollment.
• Support PKI/certificate-based authentication including DoD CAC login and certificate troubleshooting.
• Assist with basic VMware vSphere/ESXi administration: VM provisioning, templates, snapshots, patching coordination, and basic performance triage.
• Support server hardware operations including physical system maintenance, Dell PowerEdge and iDRAC tasks (as assigned).
• Follow security best practices and contribute to continuous improvements to reliability, documentation, and standard procedures.
• Support full system lifecycle, from imaging, assignment, support/maintenance to disposal.
Required Qualifications:
• 5+ years of IT support experience (or equivalent combination of education and experience).
• Associate’s degree in a technology-related field (or equivalent experience)
• CompTIA Security+ (required) or ability to obtain within an 90 probationary period.
• Experience with Active Directory administration, and basic Group Policy familiarity.
• Experience supporting Microsoft 365 (EXO, SharePoint, OneDrive, Teams).
• Working knowledge of networking fundamentals (switching/Wi‑Fi/VPN) and troubleshooting methodology.
• Experience with MFA and certificate-based authentication (PKI) including DoD CAC support.
• Strong communication, organization, and customer service skills.
• Ability to obtain and maintain a DoD Security Clearance.
• Ability to lift up to 75 lbs and work on-site.
Preferred Qualifications:
• CompTIA A+
• Azure, Entra, Sentinel, Purview experience
• Experience supporting VMware vSphere/ESXi. Proxmox, Hyper-V or other virtualization.
• Familiarity with NIST SP 800-171 and/or CMMC (plus).
• Experience with endpoint protection, vulnerability remediation, security monitoring, or incident response support (plus).