Requirements:

• Education:  Bachelor's degree (required), preferably in Business or Logistics
• Experience:  Minimum 5 years of experience across business and administrative functions
• Work Status: Exempt
• Salary Range:  $50,000 - $52,000 (based on experience)

Responsibilities:

• Department & Team Management: Oversee the daily operations of the outbound military household goods department and manage all associated document workflows.  Supervise a team of coordinators, serving as their primary point of escalation and assisting in training.
• Operational Mastery:  Maintain the ability to step in a perform all subordinate duties, including organizing and maintaining military outbound files, following through with customers/clients on key dates/delivery schedules, and working with the Operations team to facilitate/coordinate moving services to clients.
• Military Base Coordination & Compliance: Act as the primary contact point at the military base for shipment updates.  Maintain an understanding of important rules for military shipments to ensure that all documentation meets all regulations.
• Customer Services & Correspondence:  Communicate professionally with customers, clients, visitors, and coworkers.  Actively correspond with customers via email and telephone, process customer service requests, utilize proper phone etiquette, and maintain email correspondence with service providers to provide timely responses to logistic inquiries. 
• Invoicing & Administration:  Prepare and process invoicing for select customers and military shipments.  Prepare related shipping documents, such as pickup/delivery documents and shipping manifests, as well as trucking requests.  
• Warehouse & Container Operations:  Work closely with warehouse staff to coordinate container shipping and loading.  Oversee container routing information and related processes.
• Cross-Functional Support:  Collaborate closely with upper management to identify inefficiencies, streamline workflows, and help other departments as needed.  Other related duties as needed.

Qualifications:  

• Education:  Bachelor's degree (required); business of logistics preferred
• Experience:  5+ years in business or administrative roles (Supervisory experience strongly preferred), and must possess knowledge in Supply Chain, Logistics or Freight
• Skills & Knowledge:
  • Strong understanding of military outbound processes and the movement of personal household goods into and out of Hawaii
  • Excellent time management skills, strong organizational skills, and the ability to pay close attention to details
  • Must be detail-oriented and motivated, and work well under pressure in a fast-paced environment
  • Excellent customer service skills with proven experience
  • Excellent computer skills and knowledge of Microsoft Office (Outlook, Word, Excel, Teams), ad TMS (Transportation Management System)
  • Knowledge of basic office equipment including computers, printers, copiers, scanners, postage machines, and phone systems.
• Pre-Employment Requirements:  Must be authorized to work in the US and be at least 18 years old
  
  • Must be able to pass a background check and drug screening (to include marijuana, medical marijuana, and THC)

Physical Requirements:

• Extended periods of desk/computer work
• Ability to lift up to 15 lbs.

Benefits: 

• Medical, Dental and Vision
• FSA Medical and Dependent Care
• Supplemental insurance
• 401(K) plan with match
• Paid Time Off
• 11 Federal Holidays

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled