The Director – Client Relationships & Client
Experience is responsible for business development, client retention, and
strategic account management within the assigned territory, with a primary
focus on the Ottawa and Eastern Ontario market.

This role plays a central part in expanding Groupe
ABS’s market presence in Ontario, developing long-term relationships with
public and private sector clients, and positioning the firm as a trusted
technical partner in geotechnical, environmental, materials testing, and
related engineering services.

The incumbent acts as a
key point of contact for strategic clients, proactively identifies and drives
new business opportunities, supports proposal development, and contributes to
the overall quality of the client experience. The role also includes involvement
in accounts receivable follow-up and dispute resolution, in collaboration with
internal technical and management teams.

Business Development
& Market Growth

• Lead business development
  efforts in the Ottawa and Eastern Ontario region, with a strong focus on public
  sector, infrastructure, real estate development, transportation, and industrial
  projects;
  
• Identify, pursue, and
  develop new client relationships and business opportunities, from early-stage
  prospecting through contract award;
  
• Maintain active intelligence
  on upcoming construction projects, tenders, and procurement opportunities
  across relevant markets;
  
• Evaluate and recommend
  opportunities for new markets, services, and technical capabilities aligned
  with Groupe ABS’s strategic objectives in Ontario;
  
• Represent Groupe ABS at
  industry events, conferences, professional associations, and networking
  activities to strengthen brand visibility and credibility in the region.
  

Client
Relationships & Experience

• Act as primary relationship
  manager for selected strategic clients in Ontario;
  
• Ensure a high-quality,
  consistent, and professional client experience across all service lines;
  
• Participate in the
  assessment of client satisfaction and contribute to the implementation of
  improvement initiatives when required;
  
• Collaborate closely with
  technical directors and project managers to align client expectations with
  scope, schedule, budget, and deliverables.
  

Proposal
Development & Internal Coordination

• Contribute to the
  development, coordination, and presentation of proposals, including defining
  strategy, value proposition, and client messaging;
  
• Foster strong collaboration
  and synergy between Groupe ABS’s various technical disciplines and offices to
  support cross-selling and integrated service offerings;
  
• Support internal teams by
  sharing market intelligence, client feedback, and competitive insights.
  

Leadership, Support & Risk
Management

• Act as a mentor to technical
  staff by supporting the development of client-facing, communication, and
  relationship management skills;
  
• Stay informed of any
  potential project issues or disputes (budget, schedule, scope, or quality) and
  coordinate with relevant technical directors to identify and propose optimal
  solutions;
  
• Participate, as needed, in
  accounts receivable follow-up and dispute resolution, in collaboration with
  finance and management.
  

Other

• Perform any other related
  duties required to support business development and client relationship
  objectives.
  
  

• Bachelor’s
  degree in Engineering, Geology, or a related technical discipline;
  
• Minimum
  of five (5) years of experience in professional services, preferably in
  engineering consulting or a related technical environment;
  
• Demonstrated
  experience in business development, client relationship management, or
  strategic account management;
  
• Strong
  understanding of the Ontario consulting engineering market, particularly in the
  Ottawa / Eastern Ontario region (an asset);
  
• Excellent
  interpersonal, communication, planning, and organizational skills, with the
  ability to manage multiple priorities simultaneously;
  
• Ability
  to quickly develop a solid understanding of Groupe ABS’s services and technical
  capabilities;
  
• Collaborative
  mindset with the ability to influence and mobilize multidisciplinary teams;
  
• Strong
  client-service orientation and high professional ethics;
  
• Excellent
  problem-solving skills and sound judgment;
  
• Strong
  analytical and writing skills;
  
• Proficiency
  in English required; bilingualism (English/French) considered an asset.
  

• Flexible schedule;
  
• Various shifts available (day, evening, weekend) with eligible incentive;
  
• Competitive salary and possibility for overtime;
  
• Benefits from day 1 (group insurance | RRSP | virtual medicine, available 24/7 | EAP);
  
• Deferred Profit Sharing Plan (DPSP);
  
• Recognition: any time is a good time to celebrate!
  
• Several committees in place for social activities!