Dealership Operations Manager

Location: Mentor, OHIO 

ONSITE 100%

Exempt | Limited Travel (15–20 days/year)

About the Role

Southeastern Equipment is seeking a driven and experienced Operations Manager to lead our Parts and Service departments and oversee the facility operations at our Mentor branch. This role is vital in ensuring our machines are ready on time, customer satisfaction remains high, and financial targets are achieved.

You'll be responsible for leading a high-performing team, maintaining operational excellence, and working cross-functionally with Sales, Rental, and Product Support teams to drive results. If you're passionate about leadership, continuous improvement, and helping customers win—we want to meet you.

Responsibilities

• Lead and manage Parts Manager, Service Manager, Technicians, and Yard Associates

• Oversee day-to-day operations of parts and service departments

• Ensure machines are repaired and prepped for sale to company standards

• Drive departmental sales and profitability goals

• Maintain 5S facility standards and ensure OSHA/EPA compliance

• Support and collaborate with Sales, Rental, and Product Support Representatives (PSSR)

• Foster a culture of accountability, safety, and teamwork

• Handle escalated customer service concerns effectively

• Monitor KPIs and implement improvements in performance and efficiency

Key Metrics You'll Own

• Parts & Service Department Net Income (vs. budget)

• Customer Satisfaction Scores (NPS/Feedback)

• 5S Facility Score (Target: 85%)

• Budget Attainment

• 90%+ Performance Review Completion Rate

Qualifications

• High school diploma or GED required; Bachelor's degree preferred

• 6+ years of leadership/management experience in a related industry 

• Strong knowledge of parts and service operations (preferred)

• Proven ability to manage budgets, drive KPIs, and develop teams

• Excellent communication, time management, and customer service skills

• Ability to lift up to 50 lbs and move frequently throughout the facility

• Proficient in Microsoft Office Suite (Excel, Word, Outlook)

Our Culture

At Southeastern Equipment, our mission is simple: To help our customers win. We're driven by our values of Hustle, Thoughtfulness, Passion, and being Customer Focused. As part of our team, you'll experience a supportive environment committed to growth, innovation, and operational excellence.

What We Offer

• Competitive compensation & performance incentives

• Health, dental, vision & life insurance

• 401(k) with company match

• Paid time off and holidays

• Ongoing professional training and development

Apply Today

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