馃専 About the Role
We鈥檙e looking for a proactive and detail-oriented Business Development Manager to support our Client Engagement team. In this role, you鈥檒l work closely with different stakeholders to ensure our clients have an outstanding experience, while helping drive retention and growth across accounts.
This is a great opportunity for someone who enjoys building relationships, solving problems, and working cross-functionally in a fast-paced environment.
馃 What You鈥檒l Do
Client Relationship & Account Management
- Act as a day-to-day contact for assigned clients, ensuring timely support and a positive experience
- Coordinate and schedule client meetings, check-ins, and follow-ups
- Collect and summarize client performance data, feedback, and usage trends
- Track client inquiries and collaborate with internal teams (Implementation, Production, Sales, Marketing, Engineering) to resolve issues efficiently
Growth & Retention
- Help maintain strong client relationships through consistent communication
- Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities
- Support renewal processes with relevant data and documentation
- Identify clients suitable for testimonials or case studies in collaboration with marketing
- Assist onboarding and implementation teams to ensure smooth client transitions
- Support identifying growth opportunities within existing accounts
- Gather and share client feedback to improve products and services
- Contribute to internal documentation and reporting for continuous improvement