Posted 1mo ago

Customer Service/Ticket Agent

@ Concord Coach Lines
North Londonderry, New Hampshire, United States
$17/hrOnsitePart Time
Responsibilities:sell tickets, handle cash, assist travelers
Requirements Summary:Part-time, in-person ticket agent and customer service role; early-morning shifts; weekend/holiday availability; cash handling; ticketing software; bilingual a plus.
Technical Tools Mentioned:Ticketing software, Windows-based ticketing computers
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Customer Service/Ticket Agent






Department:
Terminal Employees
Location:
North Londonderry, NH







Calling all early morning risers! Boston Express is currently seeking applicants for a position on our team of Ticket Agents / Customer Service Representatives. Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers, and performing light cleaning duties between bus schedules to keep our North Londonderry terminal sparkling. This is not a remote position.

New hires are thoroughly trained and can expect a very competitive hourly rate of up to $17.00 per hour to start, with an increase after 90 days. Boston Express is looking for a permanent part-time (20-25 hours / 3-4 shifts per week) EARLY MORNING ticket agent / customer service rep. We are accepting applications for this early morning shift (3:00AM � 9:00AM) shifts for our Exit 5 � North Londonderry NH location. As we are in the travel industry, open shifts require some Saturday and/or Sunday and holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts. This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary. Part-time staff earns paid time off based upon hours worked.

Attributes we are looking for are:

  • Computer literate with keyboarding skills
  • Personable, friendly, and outgoing
  • Ability to multitask when terminal is busy
  • Able to answer informational calls and direct passengers
  • Sell tickets and handle cash drawer
  • Possess strong problem solving skills
  • Ability to stand for long periods of time
  • Strong customer service and communication skills
  • Enjoys helping people, with patience to answer questions
  • Team player
  • Strong attention to detail
  • Bilingual language skills is a plus

Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.

Internal Ref: BXB








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