Under the direction of the Operations Coordinator, the Security-Supervisor is responsible for assuring the general welfare, security and safety of the residents, staff, and volunteers, and the facility at Blondell, a 200-bed shelter in the Bronx for mentally ill and medically frail homeless adult women. This position is responsible for the supervision of up to eight persons, including program aides and/or volunteers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide coverage for the general welfare and safety of the shelter residents, staff, and volunteers.


• Provide crisis prevention and intervention as needed.


• Complete routine resident and facility checks to ensure that residents are not at risk and that the facility is free of potential hazards (leaks, fire, destruction of property, etc.)


• Ensure nightly head count is completed (evening shift) and maintain CARES reports as assigned.


• Record incidents and resident’s grievances appropriately in the logbook and on incident reports.


• Assign work-related projects to program aides, security, and maintenance as needed.


• Inspect all cleaning and service chores assigned to program aides to ensure completion.


• Conduct regular fire drills during day, evening, night, and weekend shifts ensuring that all staff and residents follow procedure.


• Interact with NYPD, EMS, NYFD, and know when it is appropriate to make emergency calls.


• Interview and train program aides as directed by the Evening Manager.


• Provide coverage on an emergency basis when needed.


• Arrange for coverage for a current or following shift when necessary, including shift supervisor, program aides, security, or maintenance.


• Other duties as assigned.

Staff Supervision

• Notify the Evening Manager of adjustments to staff scheduling to accommodate illness, etc.


• Supervise program aides to ensure that they are meeting goals and performing their duties and discuss with the Evening Manager


• With the approval of the Evening Manager, remove program aides from duty for infractions, and violations of policies


• Ensure that all necessary information is communicated to program aides as policy and procedures change


• Assist Evening Manager as needed in completing documentation relevant to resident and facility reporting.

 

JOB QUALIFICATIONS:

Educational Requirements:

• High School Diploma or General Equivalency Diploma required.


• Must have NYS Security Guard License and current 8-hour annual Certificate.


• F80 Fire Guard License

Experience:

• Minimum two years experience working in a residential facility, preferably experience working with dual-diagnosed individuals, mental health and substance abuse issues, and some supervisory experience


• Must have good interpersonal skills with the ability to communicate effectively both written and oral


• Ability to handle and prevent crisis situations with minimal supervision.


• Must have some computer skills and be able to formulate incident reports


• Ability to work with clientele that have special needs and provide assistance with respect and compassion.


• Help to foster and to promote a positive and harmonious atmosphere at the shelter.