Position Summary
The primary responsibility of this position is to perform general automotive repair and service on customer and dealership vehicles within management’s guidelines for productivity, safety, and efficiency.
Core Responsibilities
Responsibilities described in this section are fundamental to success in this position.
- Perform basic automotive service, including brakes, alignments, suspension, cooling and electrical.
- Performs oil and/or transmission fluid and filters
- Install and perform tire maintenance
- Installs batteries, shock absorbers, exhaust systems and checks electrical systems.
- Performs road test of vehicles
- Inform management of any additional or proposed work to vehicle for relay to customer
- Complete all repairs and service orders accurately and in a timely manner per management guidelines.
- Comply with all safety guidelines and policies including the handling of hazardous waste and good housekeeping.
- Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
- Complete all required training and certification courses.
- Other responsibilities as assigned.
Minimum Qualifications
The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position.
- Minimum 2 years of tire and general automotive service experience/
- Valid driver’s license without restrictions that affect your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
- High School Education or GED equivalent.
- Completion of or enrollment in a technical program preferred.
Knowledge, Skills, and Abilities
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Mechanical knowledge and ability to use various hand and power tools effectively
- Good interpersonal, time management and organizational skills
- Ability to identify and achieve targeted goals
- Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels.
- Ability to work well with a range of individuals
- Ability to prioritize multiple jobs and work in a fast-paced environment
- Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
- Ability to work independently and/or as part of a team
- Ability to effectively respond to inbound and outbound phone calls
- Strong attention to detail, professional demeanor, and a positive ‘can do’ attitude
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
- The physical demands of the job include the use of hands and fingers, reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving.
- The employee will frequently be exposed to neck flexion/extension, head/neck rotation, awkward shoulder/arm positions, and frequent and/or sustained awkward wrist positions. Access during repairs can place the body in awkward positions.
- The employee must regularly lift and/or move up to 25 lbs., and frequently required to lift up to 50 lbs., and the employee is occasionally required to lift in excess of 100 lbs. with proper assistance.
- The employee will frequently be exposed to loud noises and must be able to locate and discriminate sounds in this loud environment.
- Specific vision abilities required by this job include close vision and distance vision.
- Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle.
Working Conditions
The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job.
- While performing the duties of this job, the employee is frequently exposed to outside weather conditions.
- The employee is frequently exposed to fumes or airborne particles, extreme cold and extreme heat.
- The noise level in the work environment is usually moderate to loud.
Travel Requirements
The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee may be required to travel within or outside the area. Travel for this position is infrequent.