Job Summary – Patient Access Specialist (PAS)
The Patient Access Specialist (PAS) serves as the first point of contact for patients, ensuring a seamless, efficient, and patient-centered experience when accessing services at St. Peter’s Health Medical Group Clinics and Regional Medical Center. This role requires strong customer service and communication skills to interact effectively with patients, families, providers, and staff both in person and over the phone.
The PAS is responsible for patient registration, scheduling, and maintaining accurate demographic, insurance, and payment information to support proper billing and reimbursement. Duties include answering incoming calls, verifying insurance benefits, collecting copays, reviewing schedules for accuracy, and coordinating timely patient flow to keep clinic operations running smoothly.
Additionally, the PAS uses electronic health systems to schedule appointments, document patient information, and provide essential visit instructions such as preparation guidelines, arrival times, and payment expectations. Acting as a liaison between patients, clinics, and care teams, the PAS ensures clear communication and timely access to care.
This role also requires knowledge of healthcare policies and regulations, including HIPAA, patient rights, insurance requirements, and organizational procedures, while upholding professional standards and supporting general office operations as needed.
KNOWLEDGE/EXPERIENCE: 1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.
EDUCATION: High School Diploma, GED, or HiSET equivalent preferred.
LICENSE/CERTIFICATION/REGISTRY: None.
APTITUDES: Demonstrated ability to communicate in a professional and courteous manner with customer. Demonstrated ability to complete assigned work effectively while experiencing multiple interruptions. Demonstrated ability to manage complex and multiple tasks within assigned timeframe. Demonstrated ability to work independently with minimal direction, performs detailed assignments, and compile information with accuracy.
Responsibilities
What You’ll Do
- Greet and assist patients in person and over the phone
- Schedule appointments and manage referrals/authorizations
- Collect and verify patient demographic, insurance, and payment information
- Review schedules to maintain accurate, timely patient flow
- Use electronic systems to document and update patient records
- Provide patients with visit instructions and answer basic questions
- Serve as a liaison between patients, providers, and care teams
Qualifications
KNOWLEDGE/EXPERIENCE: 1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.
EDUCATION: High School Diploma, GED, or HiSET equivalent preferred.
LICENSE/CERTIFICATION/REGISTRY: None.