Conduct customer outreach to predict and understand client's organizational needs and user needs. Track cyber security tool usage and make recommendations about future tool investments. Use techniques from quality management to learn from prior development activities and aim to increase the team's efficiency and effectiveness of IT services and processes. Provide strategic recommendations to design, deliver, manage, and improve the way the team and client enterprise uses IT and cyber tools with a focus on FireEye (formerly Mandiant) Infrastructure tools such as MVX, NX, HX, PX, IA, AX, and IAS PCAP. Develop, implement, and assess specific new and emerging technologies, platforms, and services. Apply experience with instructional design/instructional technology as a corporate and company trainer. Lead the development of training and planning lessons and curriculums as appropriate. Work collaboratively with technology development teams in a DevOps environment employing Agile Development techniques. Provide strong leadership and management skills to users of Agile tools such as Atlassian Suite, including JIRA and Confluence. Frequently communicate and interact with all levels of executive leadership.