Locations: 
Boston, MA
North Chicago, IL
San Diego, CA

**This role will require regular on-site presence (3 - 4 days / week) at client site(s)**

**This role is not eligible for relocation assistance**

About Zifo: 

Zifo is a leading global scientific informatics and digital solutions provider focused on transforming research and development for life sciences organizations. We partner with pharmaceutical, biotech, and agritech companies to drive R&D efficiency, ensure data integrity, and enable scientific innovation through process excellence and technology enablement. 

Position Overview: 

Zifo North America is seeking a Senior Scientific Business Systems Analyst (Senior BSA) to support strategic R&D initiatives for pharmaceutical, biotech, and related life sciences customers. This role is responsible for independently leading low-to-medium-complexity business analysis engagements while collaborating closely with customer stakeholders and Zifo’s global delivery teams. 

The Senior BSA plays a critical role in driving project success by translating scientific and business needs into actionable requirements, guiding informatics and data-driven solutions, and ensuring high-quality delivery across complex R&D environments. This position requires strong scientific domain expertise, consulting acumen, and hands-on experience delivering informatics and data projects in regulated and non-regulated research settings. 

Key Responsibilities 

Consulting & Business Analysis 

• Lead and execute business analysis activities across R&D-focused projects with minimal supervision. 

• Review and analyze existing business processes, systems, and data flows to identify gaps, risks, and improvement opportunities. 

• Conduct voice-of-the-customer sessions, stakeholder interviews, and workshops to elicit and prioritize requirements. 

• Perform gap analysis and define future-state process workflows, data models, and system interactions. 

• Develop and review core deliverables including User Requirements Specifications (URS), Functional Requirements Specifications (FRS), workflows, implementation roadmaps, gap analysis reports, and training materials. 

• Evaluate industry trends and leading practices in scientific informatics to recommend optimized future-state solutions. 

• Support vendor evaluations and contribute to implementation strategies for small to mid-size life sciences organizations. 

• Contribute to regulatory and data integrity assessments (including GxP where applicable) and support remediation of compliance gaps. 

Project Execution & Delivery 

• Manage one or more small projects or modules within larger programs, ensuring delivery on scope, schedule, and quality. 

• Perform project management activities including effort estimation, task planning, scheduling, and risk assessment. 

• Identify, track, and mitigate project risks; proactively address issues and escalate concerns when appropriate. 

• Monitor project progress and communicate clear, timely status updates to internal teams and customers. 

• Support and mentor junior Business Analysts by guiding deliverable development, planning, and execution. 

• Collaborate effectively with global team members (India, EU and LatAm) to deliver on project goals. 

Customer Engagement & Collaboration 

• Serve as a key point of contact with customers for delivery on assigned engagements, managing expectations related to process, quality, timelines, and outcomes. 

• Build strong working relationships with customer stakeholders, including manager-level contacts. 

• Proactively sense and address customer concerns before they escalate; collaborate with Solution and Delivery Managers on corrective actions. 

• Participate in and support project and client meetings as appropriate 

Operational Excellence & Business Support 

• Plan, track, and report billable effort accurately and on time. 

• Identify opportunities for Zifo to add value within customer organizations and surface potential follow-on engagements. 

• Support proposal development and contribute content for presentations, white papers, and thought leadership initiatives. 

Learning, Mentorship & Continuous Improvement 

• Demonstrate continuous learning in scientific domains, informatics platforms, and consulting methodologies. 

• Assist with internal training development and knowledge-sharing initiatives. 

• Mentor other analysts within global team, fostering collaboration and high performance. 

• Contribute to continuous improvement initiatives, including CAPA activities, defect analysis, and delivery process enhancements.