HiringCafe
Posted 6mo ago

Call Center Agent

@ Comprehensive Behavioral Health Associates
View All Jobs
Youngstown, Ohio, United States
$15/hrOnsiteFull Time
Responsibilities:Answer calls, Schedule appointments, Maintain records
Requirements Summary:High school diploma; call center/medical office experience preferred; strong communication; multitasking; proficient with EHRs.
Technical Tools Mentioned:EHR, Phone systems
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Job Description

Call Center Agent – Outpatient Behavioral Health

Location: Youngstown, OH
Schedule: Monday – Friday, 8:00 AM – 4:00 PM
Employment Type: Full-Time
Pay Rate: $15.00/hour
Facility Type: Outpatient Behavioral Health Clinic

Position Summary
We are currently hiring a Call Center Agent to join our dedicated team at a busy outpatient behavioral health clinic in Youngstown, OH. This full-time role is essential to ensuring timely and compassionate communication between patients, families, and our care team. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, patient-focused environment.

Key Responsibilities

  • Answer high volume of incoming calls in a professional and courteous manner.

  • Schedule, confirm, and reschedule patient appointments using the clinic’s EHR system.

  • Provide information about services and assist with general inquiries.

  • Document call details and update patient records accurately.

  • Triage urgent requests and forward messages to the appropriate staff or clinician.

  • Maintain patient confidentiality and follow HIPAA regulations at all times.

  • Support administrative tasks related to patient intake and coordination.

Qualifications

  • High school diploma or equivalent required.

  • Previous experience in a call center, medical office, or behavioral health setting preferred.

  • Strong verbal communication and active listening skills.

  • Ability to multitask and stay organized in a dynamic environment.

  • Proficiency in computer systems, including EHRs and multi-line phone systems.

  • Demonstrated professionalism, patience, and empathy.

What We Offer

  • $15.00/hour pay rate

  • Monday–Friday daytime schedule (no nights, weekends, or holidays)

  • Supportive team environment

  • Opportunity to make a difference in mental health and wellness in our community


COMPREHENSIVE BEHAVIORAL HEALTH ASSOCIATES INC is an EEO Employer - M/F/Disability/Protected Veteran Status