Description

Social Service Specialist

Community Action Wayne/Medina (CAW/M)
Wayne & Medina Counties, Ohio
Full-Time | Non-Exempt | 4-Day Work Week (Monday–Thursday, 8.5-hour days)

Make an Impact Where It Matters Most

At Community Action Wayne/Medina, we are committed to serving our community with integrity, respect, and the highest ethical standards. We’re seeking a Social Service Specialist to serve as the first point of connection for individuals and families seeking assistance. Success in this role means managing a high-volume caseload with accuracy, empathy, and strong attention to compliance—especially when working with individuals facing difficult life circumstances.

 WHY JOIN CAW/M?

• 4-day work week (Monday–Thursday schedule) 
• Comprehensive benefits package, including: 
  • Health insurance options with employer contributions 
  • Retirement plan with employer contributions 
  • Paid leave programs (vacation, sick, personal, parental, holidays) 
  • Public Service Loan Forgiveness (PSLF) eligibility 
  • Professional development and tuition support opportunities aligned with organizational needs 
• Mission-driven work that directly impacts your community 
• Collaborative, team-oriented culture focused on service and accountability 

WHAT YOU’LL DO

• Serve as the primary point of contact for clients, including answering questions and scheduling appointments 
• Determine eligibility and process applications for programs including HEAP, PIPP, CSBG, and HWAP 
• Collect, verify, and maintain accurate, audit-ready client records 
• Conduct community outreach and occasional home visits 
• Enter and maintain client data to ensure accuracy and compliance 
• Provide referrals to internal and external community resources 
• Respond to client concerns and ensure timely resolution 
• Support quality assurance, compliance requirements, and program operations 
• Collaborate with team members to support a positive work environment

WHAT YOU BRING

Minimum Qualifications:

• High school diploma or GED 
• Minimum of 3 years of experience in social services, customer service, or a related field 
• Valid Ohio driver’s license and insurable record 
• Proficiency in Microsoft Office and ability to learn case management systems 

Key Skills:

• Strong communication skills with a compassionate, client-focused approach 
• Ability to work effectively with diverse and vulnerable populations 
• Strong organizational skills and ability to manage multiple priorities 
• High attention to detail and data accuracy 
• Ability to remain calm and professional in emotionally challenging situations

WORK ENVIRONMENT
This position is primarily office-based with regular client interaction and occasional travel for outreach or home visits. The role involves high-volume client engagement and supporting individuals experiencing financial or emotional stress. 

OUR CULTURE & EXPECTATIONS

• Treat all clients with dignity and respect 
• Maintain confidentiality and professional boundaries 
• Represent the agency with honesty, professionalism, and ethical conduct

EQUAL OPPORTUNITY EMPLOYER
Community Action Wayne/Medina is an Equal Opportunity Employer. All employment decisions are made in accordance with applicable federal, state, and local laws.