The Area Manager is directly responsible for managing our client book of business. The Area Manager is responsible for ensuring that vendors meet or exceed our contractual obligations to our customers by providing quality janitorial services. The Area Manager guides the communications between janitorial services vendors and our janitorial customers.

Area Supervisor Duties and Responsibilities:

• Conductsquality control visits weekly to ensure our customer’s Scope of Work is met.
• Acts as the primary point of contact and a functional bridge between vendors/employees and the customer.
• Communicates company initiatives, procedures, and direction to vendor management and employeesin a timely manner.
• Ensuresthat the vendors have a clear understanding of the customer requirements and expectations.
• Ensures work standards arein accordance withcustomer requirements.
• Monitors vendormanagementchemical and equipment inventory to meet contract requirements.
• Responsible for hiring, training, negotiating, developing vendor partners and employees.
• Prioritizes work responsibilities to giveappropriate attentionto all work areas in the assigned geographical area.
• Communicates regularly with upper management to ensure operational continuity, track performance, and resolve any larger issues.
• Responds quickly to any client, vendor, or employee complaints,requestsand issues, documenting the issue and following up to resolution.
• Manages the scheduling of services based on customer requirements, within specified periods and ensures these services are approved and billedin accordance withcontract.
• Manages timekeeping, payroll, safety, and other onsite responsibilities for W-2 employees.
• Manages special project work as requested.
• Other tasks, as assigned 

Area Supervisor Qualifications:

• Must have a reliable vehicle with car insurance.
• Mustpossessa clean driving record with a valid U.S. Driver’s License

• Must be self-motivated with a strong ability to prioritize andaccomplishmultiple tasks, projects, and meet deadlines.
• Ability tomaintainhigh-quality interpersonal relationships.
• Must be able to negotiate and collaborate with vendors at manydifferent levels.
• Some experience withand knowledge of cleaningprocesses and equipment.
• Great verbal and written communication skills
• Excellent customer relationship skills
• Familiarity with the hiring process
• Professional demeanor and behavior
• Must be willing to work weekends and be flexible with their schedule
• Must be accessible to our customers, after hours, weekends, holidays and in emergency situations
• Dependable,reliableand punctual
• Ability to work independently, with minimal supervision
• General ability with Microsoft Office Suite (Word, Excel, Outlook, etc.)

Area Supervisor Education and Experience:

• High School Diploma orequivalent;required.
• Minimum 3 years management and supervisory experience in related field, preferably account management

Area Supervisor Travel Requirements

• Travel: 75% of travel by vehicle to assigned geographic area (Charlotte, NC)

Area Supervisor Benefits and Compensation:

• Competitive Pay

• Vacation, Health, Dental Insurance (FSA, HSA)

E.E.O.

A.D.A