REPORTS TO: EC Supervisors, Operational Managers, Deputy Director, Executive Director

DIRECT REPORTS: None

FLSA STATUS: FLSA Full-Time, 40 Hour Work Week, Various Shift, Hourly, Non-Exempt

SUMMARY OF POSITION: The ECS I, II (Call Taker/ACSC) position is a highly professional position that is responsible for specialized work. This position is responsible for mitigating incoming emergency and non-emergency calls via an IP based telephone system, extracting information regarding the call to prioritize and initiating entry to the Computer Aided Dispatch (CAD) system. This position requires handling of highly sensitive and confidential information. The position environment is a 24 hour, 7 days a week operation and assigned shifts work varying hours, weekends and holidays, to include, but not limited to day shift, swing shifts, grave shifts. The position is required to work one (1) weekend day each work week as a part of the assigned “shift work week.” Hours assigned are based on a seniority shift bidding process. The ECS I, II position is an entry level position.

MUST HAVE ONE YEAR EXPERIENCE AS A 911 EMERGENCY TELECOMMUNICATOR WITHIN THE LAST FIVE (5) YEARS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Receives calls for service, provides instruction to callers if needed and enters calls in the Computer Aided Dispatch (CAD) system for appropriate dispatch based on the priority to the proper response agency or agencies including:

• Police
• Fire
• EMS
• Animal Control
• Code Enforcement
• Other City/County Departments

2. Responsible for replaying pertinent information to other law enforcement agencies and/or ambulance companies as needed by phone.

3. Responsible for providing pre-arrival medical instructions using PowerPhone, including:

• Obtaining EMD certification.
• Completing required continued education to maintain certification.
• Maintaining required certifications for continued employment.