Date Posted: 04/23/2026
Req ID:47845
Faculty/Division: Ontario Institute for Studies in Education
Department: Registrar's Office Student Experience
Campus: St. George (Downtown Toronto)
Existing Vacancy: Yes

 

Description:

 

About us:

OISE is recognized as a global leader in graduate programs in teaching and learning, teacher education, and education research. OISE’s hub is the Registrar's Office and Student Experience (ROSE) often being the first and last point-of-contact with students. We attract, admit, engage, guide, serve and support a broad range of diverse constituents removing barriers and obstacles to facilitate a positive experience for all students. We aim to deliver student-centred, community focused, seamless and integrated services to future and current students, graduates, faculty and staff in an environment of mutual respect that promote student satisfaction, engagement and success. Through collaborative partnerships, our goal is to promote equitable access to academic, financial, personal/professional development programs and services beneficial to student success. We aspire to proactively pursue innovation in all services, processes and clear/transparent communications and to provide an environment that will assist in attracting, supporting and engaging students. We work together to make the ROSE a great place to work, learn and grow.

Your opportunity:

Under the supervision of the Associate Registrar, Registration and the general direction of the Director, Student Experience, the incumbent provides database, systems and ROSI services and support in relation to the Graduate Programs in Education at OISE.

The incumbent is responsible for creating and maintaining records for full and part-time continuing students, new students, graduates and countless active students, with respect to OISE’s M.Ed., M.T., M.A., Ph.D. and Ed.D. programs, Special Students and Visiting Students in OISE’s four Departments, Combined Degree Programs and OISE Fields, establishing efficient procedures for this purpose in order that all reporting is based on accurate data for Ministry funding and student records. Produces reportsfrom ROSI, OISEcp, Tableau, Slate and various databases, at times making minor modifications to the selection criteria and providing these on an ad hoc basis for internal constituents. Maintains course information on ROSI for purposes of student enrollments, class lists, and grades in order to facilitate SGS transcripts. Responsible for accurately processing approved requests on ROSI including work-flow items normally handled by SGS for other U of T faculties/departments (e.g., Transfer Credit/Exemptions, Degree and/or Program Transfers). Deals with queries from OISE and non-OISE students, SGS, OISE and non-OISE Departmental staff, Decanal staff, both over the telephone, by email and in person at the ROSE. Interacts with U of T Office of Student Accounts and students regarding fee issues, refunds and Tuition and Education Amounts certificates. Assists in identifying opportunities to improve use of technology in registration and records. The incumbent is required to possess and maintain an expert knowledge of all SGS policies and procedures related to graduate registration.

When required, the incumbent will be expected to act in place of the Associate Registrar, Registration including supervising the Registration team and representing the Registration Team and ROSE in registration and ROSI-related meetings with departments, Education Commons (EC) and Information Technology and Services (ITS) Units (EASI, ISEA, etc.) both at OISE and the broader U of T community.


Your responsibilities will include:

• Analyzing complex data that requires great precision and attention to many details


• Making recommendations on suitability of major system refinements and upgrades


• Producing complex statistical information


• Verifying and reconciling data errors


• Identifying and analyzing data discrepancies and taking necessary actions to correct errors


• Designing and optimizing databases


• Training end-users on procedures andthe use of supported IT systems


• Probing for information to determine requirements for ad hoc data requests
  
  

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.


• Minimum five years experience in a high-pressure Registrar's office in a post-secondary institution


• Demonstrated experience providing comprehensive registrarial services to students, supervising and training staff and student workers, and managing and coordinating the activities of registrarial operations


• Previous business experience in information and data management. Strong working knowledge of ROSI and relational databases [such as Slate] essential.


• Proficiency on the computer, including a variety of computer programs and especially the MS Office Suite.


• Strong oral and written communication and interpersonal skills.


• Excellent keyboarding skills. Detail-oriented; high degree of accuracy in work.


• Excellent organizational and time management skills. Demonstrated problem-solving skills. Excellent organizational and time management skills. Demonstrated problem-solving skills. Mathematical ability.


• Ability to work as an integral part of the ROSE team and to contribute positively to the team atmosphere of the office.


• Demonstrated ability to exercise initiative, sound judgment and logical thinking.


• Ability to cope with a heavy workload; set priorities; and, work well under pressure to meet deadlines.


• Good knowledge of the University policies, procedures, mission and work environment.


• Ability to assume responsibilities and upmost accuracy in Ministry data reporting.


• Respect and maintain confidentiality.

Assets (Nonessential):

• Courses in computer programming and/or information management as well as SQL experience an asset.

To be successful in this role you will be:

• Efficient


• Multi-tasker


• Organized


• Problem solver


• Resourceful


• Self-directed


• Team player
  
  

Closing Date: 05/03/2026,11:59PM ET
Employee Group: USW 
Personnel Subarea:USW
Appointment Type: Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Registrarial Services