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Posted 2mo ago

Lead IT Developer | Retail Support

@ Associated Wholesale Grocers
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Kansas City, Kansas, United States
OnsiteFull Time
Responsibilities:Troubleshoot issues, Deliver fixes, Lead domain
Requirements Summary:5+ years software support, SQL optimization, Java (Spring/Spring Boot), JavaScript/HTML5/CSS, Bash scripting; strong problem-solving and remote collaboration.
Technical Tools Mentioned:Java, Spring, Spring Boot, SQL, JavaScript, HTML5, CSS, Bash, APIs, Jenkins, GitHub, Salesforce, Azure, AWS, ETL, Cleo Harmony, IBM App Connect Enterprise
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Job Description

⁠⁠⁠⁠⁠Lead IT Developer | Retail Support

Location: AWG Support Center - 5000 Kansas Ave

Department: IT

AWG is looking for a Lead Developer in Information Technology (IT) to provide independent delivery and serve as a functional lead for the Retail domain, with a primary focus on the ongoing support and maintenance of existing applications. The Lead IT Developer is a customer-facing role serving as an advisor, subject-matter expert, and dedicated support partner for our customers.

As an experienced Engineer with a specialized focus on solution support and technical troubleshooting, you will be responsible for guiding customers through the post-implementation phase, system optimization, and long-term stability of their retail solutions. You are a passionate technologist who thrives on diagnosing complex issues, diving into existing codebases, and applying your skills to solve critical customer challenges.

RESPONSIBILITIES

  • Troubleshoot and resolve complex application issues independently to ensure system stability and performance.
  • Skillfully deliver technical fixes and enhancements of the highest quality, on time, and on budget.
  • Serve as a functional lead and primary technical contact for the Retail domain.
  • Provide accurate estimates for maintenance tasks, bug fixes, and support tickets.
  • Follow defined protocols to manage vendor relationships and the technology lifecycle for existing Retail systems.
  • Collaborate with customers to understand recurring pain points and desired outcomes to improve the existing user experience.
  • Build reusable support documentation, knowledge base articles, and materials that enable the AWG community to self-serve.
  • Participate in a continuous improvement culture, identifying opportunities to optimize existing code and providing/receiving constructive feedback.
  • Review peer changes for quality, focusing specifically on safe deployment and verification plans to prevent regressions.

 

REQUIREMENTS:

  • Bachelor’s Degree in Software Engineering, Computer Science, Computer Information Systems, or related degree
  • 5+ years of software support experience, specifically focused on troubleshooting and maintaining production environments.
  • 5+ years of SQL experience (relational databases) with a focus on analyzing and optimizing complex queries to resolve performance bottlenecks.
  • 3+ years of Java and Java frameworks experience (Spring, Spring Boot) with the ability to navigate, debug, and patch existing codebases.
  • 2+ years with JavaScript, HTML5, and CSS to support and maintain front-end retail interfaces.
  • 1+ years of scripting experience (Bash) for automating routine support tasks and log analysis.
  • Possesses strong analytical and problem-solving skills, particularly in high-pressure "system down" scenarios.
  • Ability to work independently as a self-starter who is resourceful in finding solutions within existing system constraints.
  • Considers industry and market trends to ensure long-term system viability and balances strategic upgrades with daily support activities.
  • Demonstrated ability to quickly learn and support new or legacy technologies.
  • Strong interpersonal and communication skills, with the ability to translate technical issues into clear updates for various levels of audiences.
  • Skilled at establishing good working relationships across teams to facilitate rapid issue resolution.
  • Welcomes the ideas and input of others to solve complex technical hurdles.
  • Ability to work as a committed member of a cross-functional team, sharing insights to deliver exceptional product experience.
  • Works to clarify ambiguous technical issues and remains productive during high-priority incidents.
  • Takes responsibility for the stability of own work and monitors the performance of supported systems.
  • Experience executing operational vision and goals in alignment with department leadership.
  • Solid experience with the full SDLC, particularly the testing and deployment phases within waterfall and/or agile methodologies.
  • Excels in working remotely and collaborating with remote team members to solve problems.

 

NICE TO HAVE/PREFERRED QUALIFICATIONS:

  • Retail, wholesale, or Consumer Product Goods industry experience

  • Development experience with Java batch (Jberet framework) to maintain and optimize background processes.

  • Experience troubleshooting file-transfer software such as Cleo Harmony.

  • Support and maintenance experience with IBM App Connect Enterprise (ACE).

  • Proven experience debugging web services and API integrations.

  • Knowledge of Azure/AWS/ cloud or managed services, specifically for navigating cloud-hosted environments.

  • ETL development and maintenance experience to ensure data integrity.

  • Experience supporting and troubleshooting Salesforce environments.

  • Knowledge of DevOps technologies (Jenkins, GitHub) to manage automated deployments and version control.

 

Benefits: 

  • Medical, Dental, & Vision Insurance
  • Health Savings Account
  • Dependent Care Flexible Spending Account
  • Paid Vacation, Holiday, and Sick Time
  • 401(k) with 4% match along with 3 other contributions
  • Tuition Reimbursement
  • Basic & Supplemental Life and AD&D
  • Employee Assistance Program
  • Short-Term and Long-Term Disability 
  • Wellness Program
  • Yearly Holiday Bonus