Position:           C-Store Champs Lead Attendant 

Department:      C-Store

Reports to:    C Store Manager

FLSA Status:    Non-Exempt, Hourly

Minimum Qualifications

•    High school graduate, with some college or technical certification preferred

•    Two years’ retail store experience with strong customer service orientation

•    Proven knowledge, skill, and ability to work with personal computers, point of sale systems, safety, and cleaning equipment 

•    Knowledgeable in sanitation, guest service, cash control policies, practices, and protocols, with experience and ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy

•    Strong written and oral communication skills with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Essential Functions

•    Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.

•    Carry out the day-to-day processes in the store like display of goods, directing duties of team members, managing the number of team members, supervising, training, and assisting with financial transactions as business needs demand

•    Prepare deposits and change orders accurately, for processing at the vault

•    Reorder product inventory based on pre-set threshold levels; handling credits of deliveries as needed

•    Setup and organize sales display as instructed by the C Store Manager

•    Assist the Manager in development of future budgeting and staffing needs based upon real-time store activity. Monitor and stay within budget to maximize revenues  

•    Help with the daily, monthly, and quarterly sales revenue reports, forecasting future sales based on industry, market, and seasonal promotions

•    Assist with team member development, scheduling, annual evaluations, and performance management

•    Work effectively with peers, team members, and regulatory agency personnel

•    Understand and comply with the Eye, Hi, Goodbye program.

•    Regular attendance is required.

Supportive Functions

•    Share concepts for advertising and promotional displays

•    Suggest policies and strategies which will attract customers and increase profits 

•    Perform other related duties as may be assigned by the C Store Manager or Assistant General Manager

o    Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends.  We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.