Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment.


What we need:

High School Diploma

85% of English Proficiency

Software and Hardware knowledge

Previous experience in tech support, desktop support, or a similar role.

Customer Service and Tech Support Experience (Must)

Excellent communication skills (written and spoken)

Patient, helpful, empathetic, good listener & professional

Attention to detail and good problem-solving skills.

Experience with remote desktop applications and help desk software. (Desired)

Goals and people oriented

What we offer:

Competitive salary

Bonuses

A great and positive workplace environment

Parking Subsidy

Life and Medical Insurance

Benefits and Discounts

Growth opportunities

Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)