The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, communicates with patients in an efficient and empathetic manner, and generally keeps the office stocked with necessary supplies.

 

KEY COMPETENCIES

• Welcoming/greeting patients with a welcoming, professional, and polished demeanor


• Checking-in patients to ensure they have all the necessary information in the patient management software


• Collecting co-payments


• Checking-out patients


• Closing out and ensuring that registers are balanced daily


• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)


• Scheduling patients


• Calling to confirm appointments


• Escalating issues to Office Manager


• Other duties and responsibilities as assigned

 

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.