We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
At CTS, a New Charter Company, we are seeking a part-time Dispatcher in Sparta, IL (in other companies this person could hold the title of Service Dispatcher, Dispatch Coordinator, Help Desk Coordinator) to coordinate service requests and ensure timely technician dispatch and ticket resolution.
This is an onsite role based in Sparta, IL.
Hours: Part-time, Maxmium of 29 hours per week
In this role, you will collaborate with clients and internal technicians using ticketing systems to manage service requests, prioritize and assign tickets, and oversee scheduling and dispatch operations while maintaining high service standards.
To be successful in this role, you will effectively manage incoming service requests, maintain accurate ticket records, and ensure all work is properly assigned and tracked through completion. Demonstrate strong communication skills, multitasking ability, and attention to detail while supporting billing readiness and contract compliance.
We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply.
General job duties include:
Triaging and assigning tickets
Dispatching technicians to client sites
Overseeing and managing service tickets
Answering client phone calls and providing customer support
Handling service order calls and follow-ups
Ensuring tickets are ready for billing and covered under contract
Required Experience:
Typing and Microsoft Office skills
Strong communication and customer service experience
Ability to multitask and manage time effectively
Preferred Experience:
Experience with ticketing systems
Interest or familiarity with technology
Compensation:
The compensation is expected to start at $18.00/hr. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
Who We are:
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.