• Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree. 
• Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and Network Engineers 24x7x365. 
• Ability to work in a 24/7 operation. 
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance. 
• This is a MIDS Weekend shift position. 

Responsibilities:  

• Assist in providing direct technical support to government customer. 
• Oversee contractor support staff for the DISA-provided services in our 24x7 Global Network Support Center (GNSC) located at Scott AFB. 
• Oversee the operations of the GSMO Shift Controllers throughout multiple technology groups. 
• Work closely with the other functional managers (O&M, RF, CM, DCCC, & Engineering) and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to. 
• Provide situational awareness to government customer on a variety of technology based issues impacted the DoD networking systems and ensures GSMO leadership is aware of highly visible network outages. 
• Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective. 
• Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team. 
• Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer. 

• ITIL certification. 
• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) 

Clearance/Citizenship:  

• Secret 
• Must be US Citizen 

Travel Requirements: