About Centific
Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
About Job
OverviewThe Community Manager is responsible for managing the needs of the Centific crowd community. They act as the face of the company to the community to foster positive relationships. The Community Manager works with web designers and developers to ensure a visually effective community platform. Some management experience required.
Duties and Responsibilities
• Oversee the customer service work of the Onboarding Specialists to ensure it is in line with the company’s communication standards and tone.
• Moderating online and offline conversations within our community.
• Acting as the face and voice of our brand within the community.
• Organizing and participating in events to build community and boost brand awareness.
• Streamlining and optimizing existing crowd resource onboarding process.
• Defining and managing crowd reputation systems and ranking mechanisms.
• Building relationships with the online community.
• Defining and implementing resource engagement initiatives to maximize resource retention and utilization.
• Liaising with web designers and developers to generate content and develop a visually effective environment for the company’s community platform.
• Providing engaging text, image, and video content for social media accounts and other digital marketing tools utilized in recruitment campaigns.
• Additional duties as required.
Requirements
• University degree, preferably with a language or communication focus.
• Exceptional written/oral communication skills in English.
• Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint.
• Proven experience as a community manager.
• Hands-on experience in digital media campaigns for brands.
• Experience launching community initiatives (i.e., building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter).
• Ability to identify and track relevant community metrics and to interpret website traffic and online customer engagement metrics.
• Offline marketing capabilities, such as event organization a plus.
• Experienced in social media, PR, and promotional events.
• Willingness to work overtime if necessary.
• Remote, office, or hybrid work environment depending on specific position.
• Very organized and able to work under pressure in a professional environment.
• Tech-savvy professional.
• A “people person” with great customer service skills and the ability to attract new members.