Location: 1809 S Main St Suite 100, Upland, IN 46989 - will also support Taylor University Health Clinic
Hours are Monday-Friday 8am-4:30pm
Job Summary
The Supervisor, Practice Operations assists the Manager and Director in planning, directing and overall operations within their area of responsibility. The Supervisor, Practice Operations provides the day to day supervision in assigned patient services areas, financial management and facility adequacy of their assigned areas. The position maintains optimal communication and collaboration between practice staff, physicians, administration, and external customers to ensure service delivery that exceeds the needs and expectations of customer bases towards service excellence.
Key Responsibilities:
Team member engagement
Customer service with patient
Leading huddles
1:1 with team members
- Ability to jump in and help with various responsibilities as needed
Requirements:
- Ability to plan and manage the utilization of resources. Ability to facilitate and lead work groups. Ability to interpret and apply the organization policies and procedures. Effective written and verbal communication skills. Ability to promote teamwork and build effective relationships. Ability to work independently, take initiative and meet objectives. A high level of interpersonal, problem solving and analytical skills. Prepares as necessary and assigned, written reports and proposals, and other documents. Maintains and ensures completion of all mandatory in-services. Consistently meets Customer Service & Service Excellence Standards. Maintains compliance standards in accordance with the Compliance policies and the Code of Conduct. Reports compliance problems appropriately. Knowledge in business applications.
- High School Diploma/GED is required. Associate's Degree in Healthcare Administration, Business, or a related field is preferred.
- Requires 3-5 years of relevant experience.
About Company
Company
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.