Description

POSITION SUMMARY:

Under the direction of the Executive Director of Camping, the Program Operations Director shall be responsible and accountable for the daily operations and administration of all aspects of camp operations, including staff leadership, site operations, and program delivery. This role is responsible for building a cohesive, high-performing staff team and for achieving and exceeding program enrollment, retention, and growth goals. The Senior Director of Operations focuses on program outcomes, continuous improvement, and increased participant satisfaction, while also supporting engagement with the Camp Minikani alumni community, community partners, and volunteers.

OUR CULTURE:

Our mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Develop and promote a staff culture grounded in relationship building, active listening, accountability and service above self.

2. Collaborate with camp leadership and staff to ensure consistent excellence in service and outstanding care of campers, guests, groups and their families.

3. Work in close partnership with the Executive Director to communicate progress toward strategic goals and identify operational needs and resources.

4. Develop, meet and exceed camp enrollment, retention, and participation goals across all areas.

5. Lead and support year round staff by providing clear direction, coaching, performance evaluation, and professional development.

6. Provide staff direction and feedback related to program quality, delivery and outcomes, informed by participant satisfaction surveys, retention data, and program assessments

7. Foster a culture of identifying new opportunities to enhance programs, services, and operational effectiveness.

8. Maintain expertise in camp registration software including program set up, reporting, financial reporting and system quality control..

9. Lead Board program committee to ensure a strong focus on program quality innovation and outcomes.

10. Collaborate with staff to develo, implement, and monitor safety standards and emergency procedures in accordance with ACA standards, state licensing guidelines and YMCA safety expectations.

11. Role Model strong fiscal stewardship through budget development, forecasting, monitoring, and approval of financial and HR documentation. and forecasting; sign off on financial and HR paperwork.

12. Ensure strict adherence to, and annual review, of all policies and procedures related to safety, conduct, and regulatory compliance, maintain required CPR, First Aid, First Responder training.

13. Uphold the YMCA of Metropolitan Milwaukee’s Child Abuse/Neglect Prevention efforts as a mandatory reporter.

14. Responsible for other duties and projects as necessary to achieve goals and priorities of the Association.

Requirements

QUALIFICATIONS:

1.    Bachelor's degree, or equivalent education/experience

2.    5+ years of senior leadership experience in camp, youth development, or nonprofit operations.

3.Must work well independently and as part of a team.

4.    The proven ability to establish, maintain, and strengthen positive relationships with staff, volunteers, participants, and community partners.

5.    Strong background in risk management and ACA accreditation standards.

6.    Exceptional communication, relationship-building, and problem-solving skills.

7.    A passion for camp life and a commitment to the YMCA mission.

SKILLS and ABILITIES

1. Proven ability to display initiative, good judgment and ability to make decisions independently

2. Demonstrate written and verbal communication skills; public speaking, capacity to prepare reports, conduct training programs, create policies and guideline, proven financial development experience and skills

3. Competent computer skills; Windows environment

4. Demonstrated ability to lead people and obtain results through others

SUPERVIOSRY RESPONSIBILITIES

Directly supervises employees and volunteers in accordance with the organization’s policies, mission and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

BENEFITS

Excellent benefits include health/dental/life/disability insurance, 12% fully paid retirement plan once qualified, a free family membership , discounted YMCA programs including Early Childhood Education.

Summary

The YMCA of Metropolitan Milwaukee is committed to equity and inclusion by ensuring that all members of our community can learn, grow and thrive. We celebrate diversity and effectively engage, connect and advocate for our staff, members, and volunteers which will position us to respond and remain relevant to issues impacting our communities.  The YMCA of Metropolitan Milwaukee is an equal opportunity employer and welcomes a diverse workforce.