Primary Function: 

Assist Cash Management team with performing business account review for all business accounts opened by the credit union and various daily tasks associated with our Cash Management business members and their related Cash Management business banking products and services. 

Major Duties and Responsibilities

1. Responsible for business account review defined to include review of all business account opening documents, review of system onboarding, and procedures relative to document retention to ensure accuracy and consistency according to credit union’s business account opening policies.
2. Responsible for processing business member’s transactions along with maintaining secured account information consistent with BSA policies and procedures.
3. Serve as Fed-Line Operator to process both incoming and outgoing wire transfers for Cash Management members.  Adhere to credit union’s wire transfer policies to ensure wire transactions are processed accurately and timely.  Email wire confirmations when warranted.
4. Reconcile and post general ledger entries for assigned general ledger accounts. Follow up to ensure outstanding items are cleared in a timely manner and notify Cash Management manager if discrepancies remain with no resolution.
5. Ensure accounting records are securely maintained in accordance with record retention guidelines.
6. Understand thoroughly and describe the product offerings under the Cash Management product line i.e.: Cash Management online banking, ACH origination, Wires, ACH/ Check Positive Pay, Bill Pay, Remote Deposit Capture (RDC) and Lock Box services.  Knowledge of associated Cash Management systems with direct access is required to assist and support our Cash Management business members.
7. Perform all Cash Management daily tasks assigned and assist other Cash Management team members when needed.
8. Serve as member support for the Cash Management business members by accepting and responding to all means of communication including the Cash Management email box, Cash Management hotline number, secured messaging and voicemail messages within the same business day.  Assist with other non-cash management inquiries by directing Cash Management members to correct designee that will assist in resolving the issue at hand.
9. Serve as member support for branch team members by accepting and responding to calls and the Business email box within the same business day.  Provide feedback on required business documentation and system input for successful business account opening process.
10. Adhere to all NACHA operating rules and guidelines by attending annual training.
11. Comprehensive knowledge of the Bank Secrecy Act (BSA), Anti Money Laundering, and Office of Foreign Asset Control policy (OFAC) is required. Identify the BSA Administrator and responsibilities along with confirming the location of all BSA policies, procedures, and forms.  Complete all annual Regulatory /BSA training.
12. Knowledge of all regulatory requirements are required to maintain consistency as directed by operational procedures which include the internal BSA/AML policies, procedures, and processes, Suspicious Activity Report (SAR), Currency Transaction Report (CTR), Customer Due Diligence policy (CDD), and Office of Foreign Asset Control policy (OFAC). Complete and file all appropriate forms in a timely manner, update, and document CRM.
13. Responsible for understanding and complying with the iTHINK Financial Cybersecurity Phishing Standards and Guidelines for the safety and soundness of the Credit Union.  Complete on-going training as assigned to stay current with new trends.  Know where to find the Cybersecurity policies and procedures.

Education and Experience

Job requires a two-year college level of language, math, accounting, and reasoning skills.  One-year experience in banking or a related field with equal responsibilities is acceptable.  Formal training should be supplemented with continuing education.  

Work Environment/Physical Activities

Requires great attention to details. Job requires extensive member contact on a continual basis. Ability to switch gears and work in a fast-paced environment. Ability to handle multiple tasks simultaneously.  Willingness to learn new things. Ability to work both independently and in a group. Work creates normal fatigue daily.  Work creates moderate stress during certain periods during daily and monthly routine.

 Location: Gifford, Treasure Coast Region. This position can be hybrid remote but requires working within the Gifford office. *Applicant must reside within the Treasure Coast*

Notice:  This job description is not intended to be, nor should it be construed as, a contract for employment.  iTHINK Financial Credit Union makes no guarantee of permanent employment.  This job description is to be used as a guideline to give you an understanding of what the credit union has defined this position to be.  iTHINK Financial Credit Union is willing to provide reasonable accommodations under ADA regulations to the extent a financial services organization can without impacting financial control or member service.  iTHINK Financial Credit Union is an Equal Opportunity Employer.