QUALIFICATIONS
Education
- Graduate of an approved school of nursing
Experience/Skills
- Two years’ experience in physician’s office or related experience (preferred but not required).
- Background in medical-surgical nursing and immunizations preferred
- Knowledge of clinical function
- Ability to work in conjunction with other clinic personnel
- Knowledge of community health resources for alternate health services
- Knowledge of community health nursing principles and practices
- Ability to communicate effectively both verbally and in written reports
Required Licenses/Certifications
- LPN or RN Licensure in the State of Indiana
- CPR
Working Conditions
- Clean, well-lit working environment
ROUTINE RESPONSIBILITIES
Essential Functions- Phone Nurse
- Conducting patient assessments over the phone by asking detailed questions about symptoms & medical
history
- Utilizing critical thinking skills to determine the appropriate level of care needed
- Strong clinical knowledge and understanding of common medical conditions
- Provide medical advice based on the assessment
- Directing patients to the right healthcare provider or service
- Maintaining accurate documentation of each call
- Demonstrate excellent communication skills and empathy towards patients
- Updates the patient’s medical and social history, as appropriate
- Maintains current knowledge of medications
- Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in
the electronic medical record
- Schedules patients for further testing as directed by the Provider
- Secures appointment date and time from specialty referral as directed by the Provider
- Sends in prescription refills as directed by the Practitioner
- Performs other duties as assigned
- Professional demeanor and ability to handle stressful situations calmly
Essential Functions-Clinic Float
- Escorts patients to exam rooms and assesses patients per clinic protocols
- Obtains and thoroughly documents vital signs, chief complaint
- Updates medication lists, and verifies allergies
- Updates the patient’s medical and social history, as appropriate
- Prepares patient for examination and assists as necessary
- Ensure that ordered tests results are in the patient record and available for Practitioner review at time of
patient examination
- Assures adequate patient records are maintained and transferred as requested
- Obtains consent for procedures as directed
- Collects lab specimens and prepares specimens for transport according to policy
- Assists provider in procedures including but not limited to dressing changes, pelvic exams, laceration repairs, injections, and aspirations
- Utilizes appropriate aseptic technique
- Cleans instruments and prepares them for sterilization according to policy
- Maintains current knowledge of medications and their correct administration based on age of the patient and current clinical condition
- Follows the five rights of medication administration to reduce the potential for error
- Documents in the patient record all medication administered and tests performed in a timely and accurate
manner and charges appropriately
- Formulates a teaching plan based on identified learning needs and involves patient and family in
education
- Knowledgeable in growth and development principles and provides age-appropriate care
- Schedules patient for further testing as directed by the Practitioner
- Keeps track of follow-up labs, wellness checks for future patient reminders
- Maintains knowledge of rules and regulations governing the clinic
- Sends in prescription refills as directed by the Practitioner
- Responds to emergency situations appropriately and immediately
- Call 911 as necessary
- Performs other duties as assigned
- Works in all clinics assigned and needs arise
Clinic Responsibilities-Phone Nurse
- Records all phone conversations and information given to the patient in the medical record to provide
for clear communication among all clinic staff.
- Provide medical advice based on established protocols
- Communicating patient concerns and relevant information to the appropriate healthcare provider for
further evaluation or treatment
- Processing prescription refills as directed by the provider
- Contact patients to discuss the results of laboratory test or imaging studies
- Identifying situations that require immediate medical attention and directing patients to the appropriate
emergency care facility
- Participate in professional development and assume responsibility for keeping knowledge of skills current
- During downtime utilize time wisely by assisting with clinic buckets in the EMR
Clinic Responsibilities-Float Nurse
- Ensures that exam rooms and patient accessible areas are safe and that likelihood of patient injury is
reduced
- Assures that examination rooms are always full and that patients are seen in an orderly and fair
manner
- Ensure that acutely ill or injured patients are triaged and seen first
- Explains delays and waiting times to patients and families
- Records all phone conversations and information given to the patient in the medical record to provide
clear communication among all clinic staff
- Maintains knowledge of lab collection policy and procedures
- Performs quality controls for tests and documents results as per policy
- Monitors and records oxygen tanks monthly
- Checks AED monthly. Records activity
- Performs API QC during the year on all tests resulted at site
- Checks for outdates on supplies and medications on an ongoing basis
- Inventories medications upon receiving and disposing. Inventories, orders and manages the VFC
medications
- Documents accordingly
- Participates in professional development and assumes responsibility for keeping knowledge of skills
current
Office Responsibilities
- Answers telephone calls in a professional manner and refers patient problems to Practitioner
- Interact professionally with patients and families. Exhibits ability to prioritize and organize work
- Follows through on assigned tasks
- Participates in departmental performance improvement activities by collecting, analyzing, and reporting
data
- Knowledgeable of and compliant with clinic policies and procedures
- Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff
- Completes incident reports and forwards to Practitioner when appropriate
- Completes routine equipment checks and stock supplies
- Orders supplies as needed
- Monitors, orders, and stocks exam rooms with supplies as needed
- Completes incident reports and forwards to practitioner when appropriate
Full Time/Day Shift
80 Hours/Bi-weekly