Position Summary: A Host greets and facilitates the guest experience by scheduling reservations, organizing server sections and maintaining an efficient customer flow. The Host is responsible for communicating feedback from customers and informing staff of menu or operational changes.

 

Reports to: Assistant Manager

 

 

• Ensure that the dining and serving areas are properly set up and clean.


• Prepare and organize reservations.


• Greet guests in a friendly and professional manner.


• Communicate with management, kitchen staff, and serving staff to seat guests with menus at the appropriate tables as per the organized seating chart in an order that does not overload the kitchen or a particular server.


• Communicate with guests to ensure quality satisfaction with food and service.


• Respond appropriately to customer complaints and bring any issues to the attention of a manager.


• Inform guests about menu specials, entertainment and area events.


• Perform cashier functions as required.


• Plan parties or special events.


• Perform marketing and other promotional services.


• Clean, clear and set tables as required.


• Participate in end of shift side duties.