Job Summary:        

• Review daily census and visit patients in room to notify patient of estimated amount due and request payment using the approved hospital script. Issue follow-up letter on patients not seen during the stay.    


• Handle patients that either call or walk in by screening for financial assistance, receipt payments, set up payment plans or refer to Eligibility Vendor.


• Resolve issues on the spot if at all possible.    


• Complete bi-weekly review of OB patients such that the patient's estimated due is collected prior to delivery.    


• Respond to email and voicemail within 24 hours.    


• Accurately and thoroughly document pertinent events regarding the handling of the account, including researching of prior accounts.    


• Demonstrate and encourage team behavior and exceptional patient/guest experiences.      


• Uphold and promote patient safety and quality.