We’re seeking a Scheduling Analyst - Dispatcher to join our Columbus-based team. In this role, you’ll be responsible for organizing and optimizing the daily schedules of our Field Service Technicians to ensure outstanding customer service and efficient operations. You’ll help fulfill service level agreements, drive technician productivity, and support the company’s overall revenue and efficiency goals.What You’ll DoSchedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.Support service order closure by confirming documentation accuracy and completion.Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.