Job Title: Racquets Program Coordinator

Position Summary:

The Racquets Department Program Coordinator is responsible for planning, coordinating, and executing all racquets programming to enhance member engagement and satisfaction. This role focuses on delivering high-quality tennis, pickleball, and racquet-based experiences through organized clinics, leagues, tournaments, and social events while supporting the daily operations of Racquet’s facilities.

The ideal candidate is highly organized, member-focused, and passionate about racquet sports, with a strong ability to create dynamic programming for all ages and skill levels.

Essential Responsibilities:

• Develop, schedule, and execute a comprehensive racquets programming calendar including clinics, leagues, mixers, tournaments, and social events.
• Create innovative and engaging programs for all demographics.
• Collaborate with other departments to create cross-functional events.
• Evaluate program participation and adjust offerings accordingly.
• Foster a welcoming and inclusive environment.
• Engage with members to build relationships and increase participation.
• Respond to member inquiries professionally.
• Promote programs through club communication channels.
• Manage court scheduling and program logistics.
• Oversee registration, attendance tracking, and billing coordination.
• Maintain accurate records and generate reports.
• Ensure budget expectations are met.
• Support supervision of racquets staff.
• Assist with staff scheduling.
• Help train staff on program execution and service standards.
• Lead by example in professionalism.
• Ensure courts and facilities meet standards.
• Coordinate maintenance.
• Manage inventory of equipment and supplies.

Knowledge and Skill Requirements:

• 3–5 years of relevant experience.
• Knowledge of racquets programming.
• Strong communication skills.
• Flexible schedule.
• Certifications preferred (USPTA, PTR, PPR).
• Prefer knowledge of operations in a club environment.
• CPR, First Aid, and AED certification is preferred, but can be obtained within 30 days of hire date.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Work Experience Requirements:

• A high school diploma is required.

• Certifications preferred (USPTA, PTR, PPR).

Physical Requirements:

Requires extended periods of walking and/or standing.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls, talk or hear, and taste or smell. The employee is occasionally required to walk, reach with hands and arms, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to extreme cold. The noise level in the work environment is usually moderate.