SUMMARY:

The Treasury Management Support Specialist I is responsible for delivering exceptional customer support for all electronic banking (e-banking) platforms offered by the bank. This role serves as a primary point of contact for business customers, assisting with a wide range of treasury services. Responsibilities include responding to customer inquiries, performing accurate and detailed data entry, and supporting the setup, maintenance, and troubleshooting of treasury management products. The Specialist I collaborates closely with internal teams to ensure seamless and positive client experience for all TexasBank business customers.

JOB DUTIES AND ESSENTIAL FUNCTIONS:

• Assist with daily activities in the treasury management operations group, including account setup, maintenance, and support for treasury services.
• Set up online banking and treasury service profiles for new and existing business clients, ensuring accurate data entry under supervision.
• Provide first-line support for services such as ACH origination, wire transfers, Positive Pay, Remote Deposit Capture (RDC), and Bill Pay.
• Review work related to velocity exceptions for Remote Deposit Capture for Treasury Management clients to ensure accuracy, completeness, and compliance with bank policies.
• Adhere to established policies and applicable regulatory standards to maintain operational integrity and compliance.
• Maintain up-to-date records of service requests, setups, and client changes using internal systems such as Jack Henry Enhanced Account Analysis and Microsoft Excel.
• Respond to internal and external requests via phone or electronic communication within established service level standards.
• Work under close supervision while gaining familiarity with treasury management systems, services, and procedures.
• Assist in the setup and maintenance of treasury management accounts, billing details, and basic service configurations.
• Perform initial troubleshooting of common customer issues and escalate more complex problems to higher-level staff.
• Monitor electronic fraud alerts and promptly flag suspicious activity for further investigation.
• Review customer-submitted documentation related to Remote Deposit Capture velocity exceptions for Treasury Management clients, ensuring accuracy and adherence to established policies.
• Utilize Jack Henry Enhanced Account Analysis and Microsoft Excel for data entry, service tracking, and basic reporting tasks.
• Maintains regular and punctual attendance to support business operations and ensure reliability in meeting departmental needs.
• Perform other duties and special projects assigned to support organizational objectives and enhance operational efficiency.

WORKING CONDITIONS:

• Work conducted in a temperature-controlled, air-conditioned office setting.

PHYSICAL DEMANDS:

• Ability to sit for extended periods of time.
• Occasional walking, standing, bending, squatting, twisting, and reaching.
• Simple grasping and fine manipulation required for handling documents, tools, and computer peripherals with precision.
• Extended periods of keyboarding are necessary for data entry, report generation, and communication through digital platforms.