Organization Overview

UNICEF USA (“UUSA” or “We”) relentlessly pursues a more equitable world for every child, upholding the rights of all children and empowering every child, everywhere. We also support the fundamental belief that children should have a voice and role in shaping their futures and the futures of their communities.

Over eight decades, the United Nations Children’s Fund (UNICEF) has built an unprecedented global support system for the world’s children, and has boldly taken on the biggest, seemingly impossible challenges facing children. UNICEF relentlessly works day in and day out to deliver the essentials that give every child an equitable chance in life: health care and immunizations, safe water and sanitation, nutrition, education, emergency relief and more. UNICEF USA advances the global mission of UNICEF by rallying the American public to support the world’s most vulnerable children.

We know that sustainable change is attainable, but it can’t be achieved alone. It takes a committed team – individuals, governments, corporations, volunteers and staff – who demonstrate a relentless commitment to working tirelessly, day in and day out in some of the toughest, hardest to reach places. Big problems need big solutions, and we harness our collective, global voice and energy to do more good, in more places for children. We will never stop supporting UNICEF to develop smarter, more cost-effective solutions; scaling up proven, data-driven programs; and harnessing new technologies to create measurable change for children.

UUSA is organized under the laws of New York State as a not-for-profit corporation. As such, UUSA is a tax-exempt organization as defined under Section 501C(3) of the Internal Revenue Code and is governed by an independent, non-salaried Board of Directors.

Position: Deputy Director, Collaboration Platforms

Location: Nationwide/Remote

FLSA Status: Exempt

Salary: The estimated salary range for this role is $81,850 - $106,400. This represents UUSA's good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual pay will vary based on various factors, including but not limited to organizational budgets, qualifications, experience, specialized skills, and training.

Position Description

The Deputy Director, Collaboration Platforms will guide and administer our core collaboration ecosystem, anchored on the Atlassian Suite Teamwork collection (Jira, Confluence, Loom) and integrated with other key related platforms such as Box, Slack, Power BI and other productivity tools.

This role is both strategic and hands-on: shaping how our organization collaborates, shares knowledge, and delivers work, while also ensuring the technical integrity, scalability, and usability of the tools we rely on every day. A key dimension of this role is exploring and applying AI and automation to reimagine workflows, reduce manual effort, and empower teams with smarter, more connected ways of working.

Position Responsibilities

Platform Strategy & Evolution

Serve as the organizational owner of the collaboration ecosystem, defining the vision and roadmap for tools and integrations.
Lead the consolidation and optimization of platforms, with Atlassian at the center of project management, service delivery, and knowledge sharing.
Develop governance models that balance autonomy for teams with organizational standards, security, and compliance.
Explore and implement AI-driven features to modernize collaboration - such as intelligent knowledge discovery, workflow automation, and proactive reporting.

Hands-On Administration & Technical Excellence

Strong knowledge and/or ability to learn the Atlassian Cloud suite to configure, customize, and maintain the Atlassian Teamwork collection (Jira, Confluence, Loom) to enable scalable workflows, automation, and reporting.
Integrate systems across related tools to support operational reporting and seamless collaboration.
Evaluate and implement new apps, plugins, AI assistants, and APIs that extend platform functionality.
Conduct proactive system monitoring, upgrades, and performance management to ensure high availability and resilience.

Legacy Systems Migration Support

Lead and coordinate the assessment, planning, and execution of migrations from legacy collaboration and project management tools into the Atlassian ecosystem and integrated platforms.
Develop migration strategies that minimize disruption, preserve data integrity, and ensure continuity of workflows during transition periods.
Collaborate with technology and business teams to address compatibility, compliance, and user adoption challenges related to legacy system decommissioning.
Provide training, documentation, and support to help users adapt to new platforms post-migration.
Monitor and troubleshoot migration processes, iterating on approaches to optimize efficiency and outcomes.

Enablement & Stakeholder Partnership

Act as a trusted advisor to teams, helping design workflows, dashboards, and knowledge spaces that are intelligent, efficient, and user-centered.
Build strong relationships across the organization to translate needs into impactful solutions.
Provide training and resources that empower teams to use collaboration and AI-enabled tools with confidence and autonomy.
Foster communities of practice and feedback mechanisms to evolve the digital workplace.

Transformation & Change Leadership

Champion a modern approach to collaboration and knowledge sharing, inspiring adoption and cultural change through design, communication, and AI-enabled experiences.
Partners with leaders to align platform capabilities with organizational strategy, operational reporting, and decision-making.
Translate data and usage insights into actionable recommendations for improving efficiency, transparency, and outcomes.
Position collaboration tools - and AI-driven enhancements as utilities and catalysts for innovation and organizational excellence.
Partner closely on with UUSA Internal Comms Champions and Change Agents on transformation and adoption

Qualifications:

Bachelor's Degree or equivalent required.
6–8+ years of progressive experience administering, architecting, and scaling collaboration ecosystems, with deep hands‑on experience in the Atlassian Cloud suite and related tooling (e.g. Box, Slack, Power BI).
Proven track record driving enterprise adoption, digital transformation, or AI‑enabled process improvement across distributed teams, including measurable outcomes (e.g., adoption metrics, process efficiency gains, reduced cycle times).
Experience leading major migrations from legacy systems with careful planning for data integrity, minimal disruption, and strong post-migration support.
Hands on experience with APIs, scripting automation frameworks, app/plugin evaluation and configuration, and integrating systems for operational reporting.
Strong communications and public speaking skills: able to evangelize products and platform capabilities at all levels through presentations, demos, flash forum sessions, and executive briefings
Stakeholder partnership and advisory experience: skilled at translating complex technical capabilities into business value, facilitating cross functional workshops, and building communities of practice.
Vendor management and procurement experience, including app licensing and third-party evaluations.

Must possess current and valid US Work Authorization and be eligible to work for any US employer without sponsorship.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. UUSA is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].